Direct X is up to date. Still can't play certain games.

[cj53]

I downloaded 2 new games and when I opened them it tells me it requires Direct X. I checked my system and I have the latest version. Why won't it let me play

[Maria_R_Intel]

Hello cj53,

Thank you for posting on the Intel* Community.

To better assist you, please provide us with the below information:

• The specific games you can't play.
• Error messages you receive (if possible attach screenshots)

Intel® System Support Utility (Intel® SSU) 

• Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello cj53,

Were you able to check the previous post?

Let me know if you need more assistance.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[cj53]

I was not able to view the post.

Cj53

[Maria_R_Intel]

Hello cj53,

Thank you for let us know, we need the below information to continue with the assistance:

To better assist you, please provide us with the below information:

• The specific games you can't play.
• Error messages you receive (if possible attach screenshots)

Intel® System Support Utility (Intel® SSU) 

• Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello cj53,

Were you able to gather the information requested?

Let me know if you need more assistance.

Best regards, 

Maria R.  

Intel Customer Support Technician