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Some driver components rejected by Virtualbox with HA graphic enabled.

EBK21
Beginner
724 Views

If you enabled hardware graphic acceleration in virtualbox,after you started a Windows(Guest Addon installed) guest,it will be blackscreen and crash in a minute.

It seems some of the drivers dll are unloaded by VB because of some reasons.

Looks like certification issues(which nvidia haven't resolve this too).

The following is the key to the issue.

'

137c.1c58: \Device\HarddiskVolume8\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f48be35b3d221b44\igdumdim64.dll: Signature #1/2: Unknown Status -23023 (0xffffa611) w/ timestamp=0x5fc1952e/link.

137c.1c58: supR3HardenedMonitor_LdrLoadDll: returns rcNt=0x0 hMod=00007ffdfe160000 'C:\Windows\system32\rsaenh.dll'

137c.1c58: supR3HardenedMonitor_LdrLoadDll: returns rcNt=0x0 hMod=00007ffdff690000 'C:\Windows\System32\crypt32.dll'

137c.1c58: supHardenedWinVerifyImageByHandle: -> -23023 (\Device\HarddiskVolume8\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f48be35b3d221b44\igdumdim64.dll) WinVerifyTrust

137c.1c58: Error (rc=0):

137c.1c58: supR3HardenedScreenImage/LdrLoadDll: rc=Unknown Status -23023 (0xffffa611) fImage=1 fProtect=0x0 fAccess=0x0 \Device\HarddiskVolume8\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f48be35b3d221b44\igdumdim64.dll: Node #2 has an unknown critical extension: 2.5.29.14: \Device\HarddiskVolume8\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f48be35b3d221b44\igdumdim64.dll

137c.1c58: supR3HardenedWinVerifyCacheInsert: \Device\HarddiskVolume8\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f48be35b3d221b44\igdumdim64.dll

137c.1c58: Error (rc=0):

137c.1c58: supR3HardenedMonitor_LdrLoadDll: rejecting 'C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f48be35b3d221b44\igdumdim64.dll' (C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f48be35b3d221b44\igdumdim64.dll): rcNt=0xc0000190

137c.1c58: supR3HardenedMonitor_LdrLoadDll: returns rcNt=0xc0000190 'C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f48be35b3d221b44\igdumdim64.dll'

137c.1c58: supR3HardenedMonitor_LdrLoadDll: returns rcNt=0x0 hMod=00007ffdffa60000 'C:\Windows\System32\gdi32.dll'

137c.1c58: supR3HardenedScreenImage/NtCreateSection: cache hit (Unknown Status -23023 (0xffffa611)) on \Device\HarddiskVolume8\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f48be35b3d221b44\igdumdim64.dll

137c.1c58: Error (rc=0):

137c.1c58: supR3HardenedScreenImage/NtCreateSection: cached rc=Unknown Status -23023 (0xffffa611) fImage=1 fProtect=0x2 fAccess=0x5 cHits=1 \Device\HarddiskVolume8\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f48be35b3d221b44\igdumdim64.dll

137c.1c58: supR3HardenedScreenImage/NtCreateSection: cache hit (Unknown Status -23023 (0xffffa611)) on \Device\HarddiskVolume8\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f48be35b3d221b44\igdumdim64.dll

137c.1c58: Error (rc=0):

137c.1c58: supR3HardenedScreenImage/NtCreateSection: cached rc=Unknown Status -23023 (0xffffa611) fImage=1 fProtect=0x2 fAccess=0x5 cHits=2 \Device\HarddiskVolume8\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f48be35b3d221b44\igdumdim64.dll

137c.2f30: supR3HardenedMonitor_LdrLoadDll: returns rcNt=0x0 hMod=00007ffdffe00000 'C:\Windows\system32\User32.dll'

'

They all have a invalid(to windows) certification "IntelGraphicsPE2021".

I hope you can fix this issue.It only occurs on newer driver version.

Thanks.

0 Kudos
17 Replies
EBK21
Beginner
721 Views

My workaround is manully remove the certs in affected dll with a simple tool,as they are already certed and verified by the big security catalog. However this is annoying.

Maria_R_Intel
Moderator
702 Views

Hello EBK21,


Thank you for posting on the Intel* Community.


To better assist you, please provide us with the below information:


 

Intel® System Support Utility (Intel® SSU) 

 


Best regards,

Maria R.

Intel Customer Support Technician


EBK21
Beginner
697 Views

This is the file you need,however don't see much thing about this issue.

EBK21
Beginner
695 Views

Sorry browser forgot the file.

Maria_R_Intel
Moderator
682 Views

Hello EBK21,


Thank you for the file.


This will help us to better understand your environment. We will check this internally and post here an update soon.


Best regards,

Maria R.

Intel Customer Support Technician


Maria_R_Intel
Moderator
664 Views

Hello EBK21,


We decided to try to replicate your issue in our labs.


  • Please provide the exact steps to replicate including VM configuration details apart from enabling Hardware Acceleration.
  • Provide us with the specific VM guest OS.
  • Provide us with the host system SSU report.



Best regards,

Maria R.

Intel Customer Support Technician


EBK21
Beginner
661 Views

Host OS: Windows 10 20H2

VM software: VirtualBox 6.1.17 r141725

 

Guest OS: Windows 10 20H2

 

Steps:

1.Create normal VM with standard windows 10 profile

2.Make sure HA is disabled.

3.Install the OS as always.

4.Install Vbox guest additions in the OS.

5.Shutdown the VM

6.Enable HA for the VM

7.Start the VM

8.VM gone black after boot (and VB crashed sometimes).

 

As simple as that.

SSU report is the same as the last file I think?

Maria_R_Intel
Moderator
650 Views

Hello EBK21,


Thank you for the information. We will try to replicate this issue in our labs and let you know the outcome as soon as possible.


Best regards, 

Maria R.  

Intel Customer Support Technician 


EBK21
Beginner
645 Views
Driver version is 27.20.100.8935. It looks like new drivers all have that certification that cause the issue.
Maria_R_Intel
Moderator
626 Views

Hello EBK21,


We are currently working on this in our labs. Please expect a response soon.


Best regards,

Maria R.

Intel Customer Support Technician


EBK21
Beginner
598 Views
Maria_R_Intel
Moderator
587 Views

Hello EBK21,


Thank you for patiently waiting.


We were unable to replicate this in our labs. VirtualBox worked properly with the drivers and the hardware we used.


However, we used the latest stable version provided by the VirtuaBox developer,  6.1.16. We did not test version 6.1.17, since it is a test or BETA version, so it is not validated, please test the stable version and let us know the outcome.


We also want to recommend you to contact VirtualBox support, so they can assist you with recommendations and you can also report the failures on his non-stable version so they can improve it for further releases.



Best regards,

Maria R.

Intel Customer Support Technician


EBK21
Beginner
584 Views

Hi.

I upgraded driver to 9079 and reinstalled windows due to windows update messing again.

I rolled back VB to 6.1.1.6 release,however the problem is still happening.

Here i provided logs of the VM.

Maria_R_Intel
Moderator
576 Views

Hello EBK21,


Thank you, I will continue checking on this, I will post back soon with more details.


Best regards,

Maria R.

Intel Customer Support Technician


EBK21
Beginner
553 Views

For anyone that viewing this thread and having the similar problem, pls look at the link if it helps you.

https://github.com/eebssk1/VBox-IntelGraphic-CrashWorkaround

Maria_R_Intel
Moderator
545 Views

Hello


Thank you for share the link, we will check that too. We are still working on your case, please expect a response soon.


Best regards, 

Maria R.  

Intel Customer Support Technician 


Maria_R_Intel
Moderator
523 Views

Hello EBK21,


We checked this internally again, and this is looking more like an app issue that is specific to your environment. We couldn't replicate the issue in our lab which would confirm the driver is working as expected.


For now, the best recommendation we can provide is to report this to the app developer.


I will proceed to close this thread, If you need further assistance in a different environment or if you have additional questions, please create a new thread and we will gladly assist you.


Best regards,

Maria R.

Intel Customer Support Technician


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