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Direct X is up to date. Still can't play certain games.

cj53
Beginner
258 Views

I downloaded 2 new games and when I opened them it tells me it requires Direct X. I checked my system and I have the latest version. Why won't it let me play

0 Kudos
5 Replies
Maria_R_Intel
Moderator
233 Views

Hello cj53,


Thank you for posting on the Intel* Community.


To better assist you, please provide us with the below information:


  • The specific games you can't play.
  • Error messages you receive (if possible attach screenshots)


Intel® System Support Utility (Intel® SSU) 

 


Best regards,

Maria R.

Intel Customer Support Technician


Maria_R_Intel
Moderator
221 Views

Hello cj53,


Were you able to check the previous post?

 

Let me know if you need more assistance.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


cj53
Beginner
218 Views

I was not able to view the post.

Cj53

Maria_R_Intel
Moderator
204 Views

Hello cj53,


Thank you for let us know, we need the below information to continue with the assistance:


To better assist you, please provide us with the below information:


  • The specific games you can't play.
  • Error messages you receive (if possible attach screenshots)


Intel® System Support Utility (Intel® SSU) 

 


Best regards,

Maria R.

Intel Customer Support Technician


Maria_R_Intel
Moderator
190 Views

Hello cj53,


Were you able to gather the information requested?

 

Let me know if you need more assistance.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


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