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Direct X is up to date. Still can't play certain games.

cj53
Beginner
981 Views

I downloaded 2 new games and when I opened them it tells me it requires Direct X. I checked my system and I have the latest version. Why won't it let me play

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5 Replies
Maria_R_Intel
Moderator
956 Views

Hello cj53,


Thank you for posting on the Intel* Community.


To better assist you, please provide us with the below information:


  • The specific games you can't play.
  • Error messages you receive (if possible attach screenshots)


Intel® System Support Utility (Intel® SSU) 

 


Best regards,

Maria R.

Intel Customer Support Technician


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Maria_R_Intel
Moderator
944 Views

Hello cj53,


Were you able to check the previous post?

 

Let me know if you need more assistance.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


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cj53
Beginner
941 Views

I was not able to view the post.

Cj53

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Maria_R_Intel
Moderator
927 Views

Hello cj53,


Thank you for let us know, we need the below information to continue with the assistance:


To better assist you, please provide us with the below information:


  • The specific games you can't play.
  • Error messages you receive (if possible attach screenshots)


Intel® System Support Utility (Intel® SSU) 

 


Best regards,

Maria R.

Intel Customer Support Technician


0 Kudos
Maria_R_Intel
Moderator
914 Views

Hello cj53,


Were you able to gather the information requested?

 

Let me know if you need more assistance.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


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