Display driver stopped responding and has "successfully" recovered

[apollu]

hi i had this problem when i installed intel graphics driver 15.36.38.5117

i can not open a pic without my laptop freezing (and i have to restart to fix it).

and whenever i hover over the intel icon in my tap the screen goes black for few seconds and come back with the message (Display driver stopped responding and has "successfully" recovered)

please help this makes my laptop almost unusable and i need it to work!

thank you

[Stefan3D · Accepted solution]

Restore from a system restore point or install previous drivers

• 15.36.37.5074
• 15.36.36.5067

[apollu]

hi stefan thank you for replying

i will download the first driver and see if its going to help and i will report back

please bare with me since im very bad at these stuff

thank you again!

[apollu]

hello stefan! thank you alot this fixed the problem

i have one last question if you guys can help me with

now since i installed a driver suggested by stefan which is an older driver, how do i know when to upgrade without having these troubles again? is it a try and error process or should i stay at this driver forever!?

thank you!

[n_scott_pearson]

Let's first see whether going back a revision actually eliminates this issue.

...S

[apollu]

hello! thank you for replying!

do you mean i should update it to the last drive again?

[n_scott_pearson]

I missed that you said you had tried it. Regardless, you could try going to it again (you can always come back to this one if doesn't work). As for future updates, I have a feeling they will be few and far between. Are you using IDSA?

...S

[apollu]

yeah i actually have it!

now it says i have an upgrade to (the driver that has the problems before).

im guessing i should keep an eye on it until there comes an update after that one?

[n_scott_pearson]

Unless you want to try it again, just in case...

...S