Display scaling messed up (solved)

[Guicrz-insp_35]

Display scaling is messed up (solved); additionaly Graphics Software Display settings stuck on "Wainting for Windows to complete device reconfiguration" loading screen

I'm having problems with display scaling; I accidentally changed the scaling in a way the content appears smaller, centralised, and with a black frame around it, like the example below; It only happens when set to certain lower resolutions (between 800x600 and 1600x900), but looks normal in native (1920x1080).

Now I can't change that via Intel Graphics Software because the Display settings tab is stuck on this screen: 

Something happen the program that gives me this.

Also, I realised that when I go to Installed Applications, there are the two versions co-existing:

Edit 1:

Processor: Core i5-1235U

Dedicated VRAM: 128 MB

Edit 2: I solved the display scaling issue by making a clean update, so I could access the display settings; but when I set the scaling mode to 'GPU scaling', the Intel Graphics Software crashed, and, after relaunching it, the display settings tab was stuck on that reconfiguration loading screen again; also I noticed that some of the graphics settings were missing, like adaptive tesslation, anisotropic filtering and image shaperning, only the frame synchronisation setting is displayed (by the way, the only graphic settings that were supported on my iGPU before updating my drivers, here's the latest version below). Is there something going on (bugs, glitches etc.) with both graphics driver and software?

Edit 3: I made another clean update, and the Display settings tab was accessible again, but, after rebooting the system, the loading screen returned. (definetly there's something going on)

[Mike_Intel]

Hello Guicrz-insp_35,

Thank you for posting in Intel community Forum.

For me to further investigate this issue, please help provide the following details:

1. What is the model of your Graphics controller?
2. What is the brand and model of your system?
3. Was it working fine before?
4. If yes, can you remember the version when it was working fine?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Guicrz-insp_35]

Hello, thanks for replying;

1. Intel Graphics Software;

2. Dell Inspiron 15 3520:

• Windows 11 Home Single Language;
• 8GB RAM;
• 256 GB;
• Core i5-1235U, UHD Graphics 128 MB;

3. Yes; but after updating, the latest driver had some graphics settings missing, and the controller had display tab reconfifuring indefinetly, to the point it greys out all the other tabs (also the interface was bit messed up, but it was just a detail); so I rolled back to the previous version, which leads me to:

4.

• Driver version: 32.0.101.6881 (WHQL Certified), which has more features;
• Controller version: 25.18.1403.1, which was more stable.

[Mike_Intel]

Hello Guicrz-insp_35,

Thank you for the update.

Intel just released a new driver version 32.0.101.6913. Please try the following steps below and tell me if there will be changes.

1. Update the BIOS of your board/system to the latest.
2. Please install the latest driver using DDU method. Please refer to the link below on the steps:

How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Latest driver:

Intel® Arc™ & Iris® Xe Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Guicrz-insp_35]

Hello, thanks for replying, 

1. The system's BIOS is already updated;
2. I've already made a clean installation for the latest version and nothing happened; and I tried this method, aaaaand nothing happened, so I rolled back

[Mike_Intel]

Hello Guicrz-insp_35,

Thank you for the update.

Let me get the following information for me to further analyze this issue with your system.

1. What is the brand and model of your system?
2. What is the display cable that you are using?
3. Have you also tried different cables?
4. Please help generate the SSU logs of your system. Please make sure that the latest driver is installed when you generate these logs for me to use it as a reference for lap simulation.

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Guicrz-insp_35]

Hello, thanks for responding;

1. Dell Inspiron 15 3520 (don't know the specific model code);
2. Internal display (Generic PnP Monitor);
3. N/A;
4. Already attached

[Mike_Intel]

Hello Guicrz-insp_35,

Thank you for the update.

Regarding the missing Image Sharpener, Adaptive Tessellation, and Anisotropic Filtering, let me update you that these features were removed starting from IGS version 25.22.1502.2, included in driver 32.0.101.6913. Please check the link below:

Intel® Graphics Software (IGS) Image Sharpener, Adaptive Tesselation,...

As for the other issue that you are having where the IGS is crashing, please help confirm whether this problem occurred before or after updating the graphics driver to the latest version? Let me also ask if you already tried the OEM graphics driver from the manufacturer of your system?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Guicrz-insp_35]

Hello,

1. After updating;
2. No, as far as I know;
3. Why to make these unavailable?

[Mike_Intel]

Hello Guicrz-insp_35,

Thank you for the update.

Based on the link that I provided, Intel has to remove those settings/feature in a newer version however there is no reason indicated so I apologize for that.

As for the crashing issue, you may try to use the driver from your system manufacturer and check.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Guicrz-insp_35,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Guicrz-insp_35]

Hello, 

Yeah, I saw it; and probably no

[RandyT_Intel]

Hello Guicrz-insp_35,

Thanks for your update. I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Best regards,

Randy T.

Intel Customer Support Technician

[Mike_Intel]

Hello Guicrz-insp_35,

Before we close this case, let me just share the link support link of your system:

Support for Inspiron 15 3520 | Drivers & Downloads | Dell US

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician