Do I need to Install Intel Graphics Command Centre and Intel Graphics Software?

[LT7879]

Hi, 

Iam just wondering if I need to install both apps : Intel Graphics Command Centre and Intel Graphics Software? 

Iam using Intel Arc. HP Spectre X360 16 2024 edition. 

Thank you

[MUC]

In theory, you don't need to install any of them. However, Intel Graphics Software is the newer tool.

[DarwinC_Intel]

Hi LT7879,

To answer your questions, yes you could download Intel Graphics Command Centre and Intel Graphics Software together. Because these two components are designed to work in tandem to provide a comprehensive graphics management and optimization experience for Intel graphics hardware.

Best regards, 

Darwin C. 

Intel Customer Support Technician 

[LT7879]

Hi @DarwinC_Intel 

Thanks for the info. Can you advise which settings is only available using Intel graphics Command Centre, and which one is available only in Intel Graphics Software? 

[DarwinC_Intel]

Hi LT7879,

Thank you for your interest, to answer your question here are some information I gather.

Intel Graphics Command Center (IGCC)

The Intel Graphics Command Center (IGCC) is a user interface application designed to help users configure and control the Intel Graphics Driver. It offers a user-friendly platform for making feature changes and customizing graphics settings to enhance the viewing experience. Key features include:

• Customization of Graphics Settings: Users can adjust various graphics settings to optimize performance and visual quality.
• Display Configuration Management: IGCC allows users to manage multiple displays and configure display settings.
• Seamless Integration with the Graphics Driver: The application integrates smoothly with the Intel graphics driver, providing a cohesive user experience.

The IGCC is included with the display driver and allows for some customization by OEMs, although customization of default icons and bitmaps is not supported.

Intel Graphics Software

Intel Graphics Software refers to the comprehensive suite of software components that include the graphics drivers and associated utilities necessary for the operation of Intel graphics hardware. This suite includes:

• Graphics Drivers for Operating System Integration: Essential for the proper functioning of Intel graphics hardware.
• Utilities for Managing Graphics Settings: Tools that assist in configuring and optimizing graphics settings.
• Software Development Kits (SDKs) for Application Development: Resources for developers to create applications that leverage Intel graphics technology.

While the IGCC is a part of the Intel Graphics Software ecosystem, the term "Intel Graphics Software" encompasses a broader range of tools and drivers beyond just the IGCC user interface.

In essence, the Intel Graphics Command Center is a specific application within the broader Intel Graphics Software suite, focused on providing a user interface for managing and customizing graphics settings. In contrast, Intel Graphics Software includes the drivers and other tools necessary for the operation and development of applications using Intel graphics hardware.

Please let me know if you have any further questions or need additional information.

Best regards, 

Darwin C. 

Intel Customer Support Technician 

[LT7879]

Dear @DarwinC_Intel 

Thank you for the detailed comparison. So, based on the information you provided, can I summarize that I only need Intel Graphics Software because it is more complete? 

Please advise

Thank you

[DarwinC_Intel]

Hi LT7879,

To answer your question yes, because Intel Graphics Software is an enhanced version of the Intel Graphics Command Center. As a newer tool, it is not complete but currently undergoing development to improve its features, aiming to deliver more efficient and effective Graphics Software that enhances the user experience.

Best regards, 

Darwin C. 

Intel Customer Support Technician 

[LT7879]

Dear @DarwinC_Intel,

Thank you for the confirmation. I have installed it as per your advise, and when I check in the reliability monitor, there is an error from IntelGraphicsSofwareServices everytime I shutdown my laptop and the only solution to remove the error message so far is to do the following :

1.  Settings - Apps - Startup; turn off Intel Graphic Software.

2. Windows Tools - Services - Intel Graphics Software Service; Startup Type ; set to Manual.

May I know what will be the impact?

Thanks

[DarwinC_Intel]

Hi LT7879,

For us to further check and assists you, I need the following information to proceed.

Kindly provide the error message showed when you shut down the system:

Can you send us the Screen capture of the Task manager > Startup Apps.

This information would greatly help us to further check the issue, I will be waiting for your response.

Best regards, 

Darwin C. 

Intel Customer Support Technician 

[LT7879]

Dear @DarwinC_Intel 

Please find attached the screenshot of the error and also my current startup settings. If I enable it, then the error message will appear. 

Please advise

Thanks

[DarwinC_Intel]

Hi LT7879,

Thank you for providing detailed information. Allow me to further investigate this matter on our end and coordinate internally. I will thoroughly look into this issue and replicate it in our lab to isolate the problem or identify any needed improvements and developments on the drivers.

While there is no ETA for when an update will be posted, please rest assured that I will work diligently on your case. I will provide an update to you as soon as possible once our investigation is complete. Your patience is greatly appreciated, and we aim to ensure a better user experience for you.

Best regards, 

Darwin C. 

Intel Customer Support Technician 

[DarwinC_Intel]

Hi LT7879,

Thank you for patiently waiting, we are currently in the process of replicating the issue you reported. To assist us in proceeding further, we kindly request you to provide additional information by following the steps below:

1. Download the Intel® System Support Utility for Windows* from the Intel Download Center.
2. Using the Intel SSU:

• Download and launch SSU.exe.
• Check the box for "Everything."
• Click "Scan."
• When the scanning is complete, click "Next."
• Click "Save."

Please send the saved file to us at your earliest convenience. This information will greatly aid us in diagnosing and resolving the issue.

Best regards, 

Darwin C. 

Intel Customer Support Technician 

[LT7879]

Dear @DarwinC_Intel 

Please find attached the ssu file.

Hopefully you can find the solution as soon as possible. 

[DarwinC_Intel]

Hi LT7879,

Thank you for providing the requested information, for additional information for us to further check the following issue. Kindly provide the Logs for the IGS for us to check the error.

• IGS: create/update the following Registry Key:

HKEY_LOCAL_MACHINE\SOFTWARE\Intel\IntelGraphicsSoftware

 LogLevel=Trace

And get the logs by going into Windows' Event Viewer, under application ->Intel Graphics Software

Your patience is greatly appreciated, and we aim to ensure a better user experience for you.

Best regards, 

Darwin C. 

Intel Customer Support Technician 

[LT7879]

Dear @DarwinC_Intel 

I don't have the registry key. But in my event viewer, I have Intel Graphics Software under Applications and service logs

Please find the attached file. Kindly be advised, that I have turn off the services as per my post earlier to stop the error message. 

Thanks

[DarwinC_Intel]

Hi LT7879,

Thanks so much for sharing the details with me. I'm going to further investigate into this concern on our side and collaborate with the team here. I'll be conducting some tests in our lab to pinpoint the problem or see if there are any enhancements needed for the drivers.

While I can't give you a specific timeline for an update just yet, please know that I'm committed to resolving this for you as quickly as possible. I'll keep you posted with any developments as soon as our investigation wraps up. Your patience is truly appreciated, and we're dedicated to improving your experience.

If you have any more questions or need further assistance, feel free to reach out!

Best regards, 

Darwin C. 

Intel Customer Support Technician 

[DarwinC_Intel]

Hi LT7879,

I hope this message finds you well. We are reaching out to assist you with the issue you are experiencing. Please follow the steps below to update your graphics driver and provide us with the necessary logs for further analysis.

Step 1: Update Graphics Driver

Please update your graphics driver to version 32.0.101.6647 WHQL Certified (Latest). You can download the latest driver from the Intel Download Center.

Step 2: Check if the Issue Persists

After updating the driver, please check if the issue persists. If it does, we kindly ask you to provide us with the following logs:

Application Event Viewer Log

1. Right-click on the Start Button.
2. Click on Event Viewer.
3. Click on the chevron of the Windows Logs.
4. Right-click on Application and select Save All Events As.
5. Save the file and send us a copy.
6. Make sure to indicate the timestamp of the crash.

System Event Viewer Log

1. Right-click on the Start Button.
2. Click on Event Viewer.
3. Click on the chevron of the Windows Logs.
4. Right-click on System and select Save All Events As.
5. Save the file and send us a copy.
6. Make sure to indicate the timestamp of the crash.

Please send the logs to us at your earliest convenience so we can assist you further.

Best regards, 

Darwin C. 

Intel Customer Support Technician 

[DarwinC_Intel]

Hi LT7879,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards, 

Darwin C. 

Intel Customer Support Technician 

[LT7879]

Hi Darwin,

Sorry for my late response. I have updated the driver to the latest version, currently my setting is :

Intel Graphics Software - startup disable

Windows Tools - Services - Intel Graphics Software Service; Startup Type ; set to Automatic

And so far no error message in the reliability report.

Any advantage to enable the Intel Graphics Software in startup? or can I leave it disable?

Please advise

Thanks

[DarwinC_Intel]

Hi LT7879,

I hope this email finds you well. To answer your question regarding the advantages of enabling Intel Graphics Software on startup, there are several benefits, particularly for systems utilizing Intel integrated graphics:

1. Improved Performance: Intel Graphics Software can optimize the performance of integrated graphics by ensuring that the latest drivers and settings are applied as soon as the system boots. This can lead to smoother graphics rendering and better overall system responsiveness.
2. Automatic Updates: By enabling the software on startup, you ensure that any updates or patches are automatically applied, keeping the graphics drivers up-to-date and improving security and compatibility with new applications.
3. Enhanced Features: Intel Graphics Software often includes features such as display management, power-saving options, and performance tuning. Having these features enabled on startup allows users to take advantage of them immediately without manual intervention.
4.  

However, since this issue is currently under investigation, we highly suggest disabling the Intel Graphics Software on startup as a temporary solution. If you have any concerns or need further clarification, please let us know so we can assist you further.

Best regards, 

Darwin C. 

Intel Customer Support Technician