- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Intel Community,
Would appreciate it if you could answer the following question :
I have a Surface Book from Microsoft (not the Performance Base model, but the previous one) . Information from my system in the notes below . The question is : can I use 3 monitors (1-built in, 2 - external, 3- external ) , provided i am using a Startech MSTMDP123DP 3-Port multi monitor min displayport to Display Port MST Hub ?
At the moment I have all three connected, but my system doesnt pick-up the 3rd monitor.
1st Monitor is the Surface Book built-in display.
2nd Monitor is my external Display (connected via HDMI cable)
3rd Monitor is my 2nd external Display ( connected via HDMI cable to DVI adapter, because the Monitor only has DVI port , hence cannot use HDMI with it ) .
For more details i am including the output of my dxdiag.
------------------
System Information
------------------
Time of this report: 2/19/2019, 10:29:54
Machine name:
Machine Id: {}
Operating System: Windows 10 Enterprise 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
Language: English (Regional Setting: English)
System Manufacturer: Microsoft Corporation
System Model: Surface Book
BIOS: 91.2439.769 (type: UEFI)
Processor: Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz (4 CPUs), ~2.8GHz
Memory: 8192MB RAM
Available OS Memory: 8118MB RAM
Page File: 10397MB used, 3608MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 192 DPI (200 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DxDiag Version: 10.00.17763.0001 64bit Unicode
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 520
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_1916&SUBSYS_00141414&REV_07
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4186 MB
Dedicated Memory: 128 MB
Shared Memory: 4058 MB
Current Mode: 1920 x 1200 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.150391,0.059570), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Surface Display
Monitor Model: VVX14P048M00
Monitor Id: MEI96A2
Native Mode: 3000 x 2000(p) (59.985Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\64gh6293.inf_amd64_22fd8f9659edd17f\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\64gh6293.inf_amd64_22fd8f9659edd17f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\64gh6293.inf_amd64_22fd8f9659edd17f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\64gh6293.inf_amd64_22fd8f9659edd17f\igd12umd64.dll
Driver File Version: 24.20.0100.6293 (English)
Driver Version: 24.20.100.6293
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 9/26/2018 1:00:00 AM, 2018392 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-5A56-11CF-316F-7020BCC2D535}
Vendor ID: 0x8086
Device ID: 0x1916
SubSys ID: 0x00141414
Revision ID: 0x0007
Driver Strong Name: oem81.inf:5f63e534f36b7c6d:iSKLD_w10_DS:24.20.100.6293:pci\ven_8086&dev_1916&subsys_00141414
Rank Of Driver: 00D10001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for the confirmation. This takes care of one little piggy. If the card indeed supports this, then i will proceed with additional troubleshooting via:
1) resolution
2) dongles ( as suggested by n.scott.pearson below ) and BIOS
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Let me make sure I understand correctly: You are connecting this MST Hub to the laptop. You then have a DP-to-HDMI adapter between the MST Hub and the first monitor and a DP-to-HDMI adapter plus a HDMI-to-DVI adapter between the MST Hub and the second monitor.
In theory, this should have worked. I do, however, see a couple of possibilities for why it is failing:
- The presence of the paired dongles on the second monitor is causing the monitor to not be detected. Check for this using another HDMI monitor (surely you have a TV that could be temporarily repurposed for this test).
- The BIOS is not simply prepared to handle the MST Hub being there and is thus nor checking for a second monitor. If this is the case, you are simply out of luck.
Hope this helps,
...S
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for the advice. I will try to add the TV temporarily to see if it will be detected and update the thread.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Again, thanks for the advice, but unfortunately i am not progressing.
Here is what i did :
Instead of the 2nd external monitor ( which was connected via HDMI and then DVI adapter to the monitor's DVI port ) I connected my TV. My TV has HDMI , so I no longer needed the DVI adapter.
In essence the setup became:
1)Laptop built-in display
2)MST Hub connected to laptop mini displayport
3) 1st external monitor ,connected via MST Hub HDMI to Monitor's HDMI
4) 2nd external monitor - TV, connected via MST Hub HDMI to TV's HDMI
Pressing the MST Hub's rescan button doesnt detect the TV in 4) and Windows doesnt see additional screens.
The laptop's display and the 1st external monitor work just fine.
I then tried plugging in the cables in the MST hub in a different order , but that also doesnt work. The TV ( under 4) is still not detected.
I then set things up the following way and my surface book still didnt recognize the TV:
1)Laptop built-in display
2)MST Hub connected to laptop mini displayport
3) 2nd external monitor - TV, connected via MST Hub HDMI to TV's HDMI
So the question remains : Does the surface book graphics card i have (listed above) support the laptop built in display and 2 additional external monitors ?
Thanks Intel
P.S. I also tried disabling my Nvidia Card dGPU from the BIOS to see if this will bring any changes. No.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
And if you have problems, call Microsoft. The Surface Book is *their* design with *their* BIOS. There are all sorts of things that they could do that would block the monitor configuration.
...S
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page