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AMaio1
Beginner
322 Views

Driver UHD Graphics 630 display monochrome monitors

Hi, I have UHD Graphics 630 of motherboard  B365M-HDV, with Windows 10 x64.

If I don't install the drivers of the integrated video card my monitor displays the colors perfectly, but I if install the drivers the monitor displays in black and white, this problem happen only I use monitor with hdmi attack, not if I use monitor with vga attack.

Why the monitor with HDMI connection is displayed in black and white by installing the drivers ?

How can I solve the problem?

0 Kudos
7 Replies
AlHill
Super User
99 Views

Use a better HDMI cable, update the bios, and use the drivers from asrock (not the intel drivers).

 

Doc

 

AMaio1
Beginner
99 Views

I've tried everything (except bios update because the computer is new under warranty) but the problem remain

AlHill
Super User
99 Views

Update the bios anyway. I have seen "new" computers with a bios that is a year old.

 

Doc

 

n_scott_pearson
Super User Retired Employee
99 Views

You can try this newer version of the driver (*much* newer than what ASRock makes available): https://downloadcenter.intel.com/download/29195/Intel-Graphics-Windows-10-DCH-Drivers?product=126790.

..S

AMaio1
Beginner
99 Views

I tried this driver ma the problem remain

Wanner_G_Intel
Moderator
99 Views

Hello AMaio1,

 

If you need further assistance, please generate the following system report and attach it.

 

  • DxDiag
  1. Go to Start > Run or Windows Key + R.
  2. On the Run prompt, type "dxdiag" then click OK.
  3. On the DirectX Diagnostic Tool window, click on Save All Information.
  4. Browse to a folder, type in a filename then click Save.

 

Also, please provide us with the monitor model number.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
99 Views

Hello AMaio1,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

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