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Driver Version 3496 WHQL, Intel Quick Sync not work !

r3un1on
New Contributor I
‎03-22-2014 09:15 PM
1,696 Views

Hallo Intel Support,

Since last 2 Beta Driver and this whql Driver v3496, Intel Quick Sync not more work with Cyberlink Powerdirector 11 &12.

Please fix it.

Thanks.

My System:

i7-4770s, 16GB, Asus Z87-Plus, Win7 x64

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ROBERT_U_Intel
Employee
‎03-24-2014 09:08 AM
877 Views

@ igpu, What specifically is not working? Can you provide a full description and the steps to reproduce the issue? Also, do you have the latest http://www.cyberlink.com/support/powerdirector-ultra/patches_en_US.html PowerDirector* updates installed?

Robert

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r3un1on
New Contributor I
‎03-24-2014 09:06 PM
877 Views
In response to ROBERT_U_Intel

Hallo Robert_U,

my Powerdirector is uptodate. With Cyberlink Powerdirector Reencoding, if Intel Quick Sync is selected for Hardware acceleration, Powerdirector do nothing and hang.

I have this Problem since last beta Driver and whql Driver v3496. If i install Intel HD Graphics Driver Version 3412 or lower Version, Intel Quick Sync work fine.

In response to ROBERT_U_Intel
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ROBERT_U_Intel
Employee
‎03-25-2014 09:27 AM
877 Views
In response to r3un1on

@ igpu, Thanks for the additional information. We are currently investigating the issue and will post updates on this thread.

Robert

In response to r3un1on
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r3un1on
New Contributor I
‎03-30-2014 06:43 AM
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In response to r3un1on

Hallo Robert_U,

i am waiting...

I hope fix is out soon

In response to r3un1on
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ROBERT_U_Intel
Employee
‎06-10-2014 11:24 AM
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In response to r3un1on

@ igpu, Please post detailed steps on how to reproduce this issue.

Thanks

Robert

In response to r3un1on
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