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22751 Discussions

Driver crashes computer on startup

SShil1
Beginner
‎06-16-2016 07:27 AM
1,817 Views

I am having an issue with My ASUS laptop...whenever I install the Intel HD Graphics family driver on Windows 7 the computer crashes during startup. I then go into safe mode and disable the driver and everything loads fine under the Windows Generic VGA driver. I have tried new drivers, old drivers, etc with no avail. Are there any other thoughts out there?

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idata
Employee
‎06-17-2016 04:31 PM
872 Views

Hi sshilha,

 

In regards to your issue, please send me your laptop model and the results of Intel® System Support Utility. I would try to solve the issue.

 

 

Intel® System Support Utility

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600

 

 

Regards,

 

Mike C
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idata
Employee
‎07-15-2016 04:55 PM
872 Views
In response to idata

Hi sshilha,

 

 

I am following up on your case. Let me know if I can help you with anything else.

 

 

Mike C
In response to idata
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