Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
Announcements
FPGA community forums and blogs have moved to the Altera Community. Existing Intel Community members can sign in with their current credentials.
22821 Discussions

Driver crashes computer on startup

SShil1
Beginner
‎06-16-2016 07:27 AM
1,916 Views

I am having an issue with My ASUS laptop...whenever I install the Intel HD Graphics family driver on Windows 7 the computer crashes during startup. I then go into safe mode and disable the driver and everything loads fine under the Windows Generic VGA driver. I have tried new drivers, old drivers, etc with no avail. Are there any other thoughts out there?

0 Kudos

Link Copied

2 Replies
idata
Employee
‎06-17-2016 04:31 PM
971 Views

Hi sshilha,

 

In regards to your issue, please send me your laptop model and the results of Intel® System Support Utility. I would try to solve the issue.

 

 

Intel® System Support Utility

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600

 

 

Regards,

 

Mike C
0 Kudos
Copy link
idata
Employee
‎07-15-2016 04:55 PM
971 Views
In response to idata

Hi sshilha,

 

 

I am following up on your case. Let me know if I can help you with anything else.

 

 

Mike C
In response to idata
0 Kudos
Copy link
Reply

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.