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Tenak00
Beginner
71 Views

Erro na instalação de drivers

Olá! recentimente tentei instalar os drivers mais recentes para o meu processador I3 8100 hd Graphics 630, e a intalação deu erro, achei estranho já que o meu processador condiz com os requesitos, então imaginei que eu teria que atualizar o meu windows, o atualizei para a versão mais recente e funcionol, porem quando entrei no valorant ele estava travado e ao contactar a riot eles falaram que era um problema na placa de video, mais uma vez tentei reinstalar os drivers e dessa vez ele diz de novo o erro de que o meu sistema não é compativel, queria saber qual solução dar a o meu problema, obrigado pela atenção.

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3 Replies
DeividA_Intel
Moderator
53 Views

Hello Tenak00, 

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  


  

2. Provide the Report for Intel® Graphics Drivers: 

- https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html 


3. Have you ran the optional updates for Windows?


4. Are you using a laptop or desktop computer?


5. Do you have a dedicated video card on your system? (NVIDIA/Radeon)


6. Was Valorant working fine with the previous driver version?


7. Can you send a picture of the error code?




Regards,  


Deivid A. 

Intel Customer Support Technician 


DeividA_Intel
Moderator
41 Views

Hello Tenak00,


  


Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  


Regards,  


  

Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
28 Views

Hello Tenak00, 


  


We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


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