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22735 Discussions

Error in video card

MHort5
Beginner
‎09-05-2019 05:26 PM
1,182 Views

When i turn on my laptop, short after iniciating, my screen turns into a redish colour. I conected the laptop to a tv and the problem persisted (so is not a wire problem) and windows tech support redirect me here, saying that here i will be provided with correct drivers (they stayed that a recent windows update has affected my card and needed specific drivers). So here I am. Here's my data and my diagnosis,

 

Intel(R) UHD Graphics 620

Driver Version: 23.20.16.4973

Operating System: Windows* 10 Home (10.0.18362)

 

Thanks for reading

 

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AlHill
Super User
‎09-06-2019 04:37 AM
975 Views

Is this a laptop? If so, get the latest driver from your laptop manufacturer.

 

You may want to use the latest DCH driver, but it is at your own risk:

https://downloadcenter.intel.com/download/28991/Intel-Graphics-Windows-10-DCH-Drivers?v=t

 

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n_scott_pearson
Super User
‎09-06-2019 04:38 AM
975 Views

Here is download page for the driver you need: https://downloadcenter.intel.com/download/28991/Intel-Graphics-Windows-10-DCH-Drivers?wapkw=intel%c2%ae+uhd+graphics+620.

 

Do the following:

 

  1. Download this driver to your desktop.
  2. Disable Internet access. Unplug Ethernet cable and/or disable wireless.
  3. Uninstall the existing graphics driver. Do so from the Apps and Features applet; do not uninstall from Device Manager!
  4. Reboot, keeping Internet access disabled.
  5. Install the new driver you downloaded previously.
  6. Reboot again.
  7. Reconnect Internet.
  8. Test. Test. Test.

 

Hope this helps,

,,,S

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