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SGhul2
Beginner
250 Views

Error occurs when i finished installation of Intel HD Graphics driver. Blue screen error VIDEO TDR FAILURE, igdkmd64. but when i roll back driver to basic display adapter laptop runs smoothly but games and video starts to lag, need a solution for that.

 
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8 Replies
AlHill
Super User
136 Views

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Doc

 

SGhul2
Beginner
136 Views

Scanning process is not completing as another blue screen occurs BAD POOL CALLER.

n_scott_pearson
Super User Retired Employee
136 Views

What processor is in your system? What graphics driver version were you trying to upgrade to?

...S

SGhul2
Beginner
136 Views

Processor Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz, 2400 Mhz, 4 Core(s), 8 Logical Processor(s)

and trying to upgrade from dell.com recomended for the system.

graphics driver - Intel-UHD-Graphics-Driver_65V37_WIN_26.20.100.7262_A03

 

AlHill
Super User
136 Views

You are using the wrong url for dell, or you are a link baiter. Remove the above link and supply the correct one.

 

Doc

 

AlHill
Super User
136 Views

Good, but remove the bad link I referenced by editing your post.

 

Doc

 

AlHill
Super User
136 Views

thank you.

 

DOC

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