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FFXV benchmark. App crash on Iris Pro 6200. INVALID_POINTER_READ_c0000005

crispysilicon
Novice
1,076 Views

On latest driver (5171), clean install, same issue every time. Application crashes when attempting to run benchmark. No other software running in background. Dump below.


............
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(729c.72d8): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
ntdll!NtWaitForMultipleObjects+0x14:
00007ffb`5104d874 c3 ret
0:013> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************


KEY_VALUES_STRING: 1

Key : AV.Fault
Value: Read

Key : Analysis.CPU.Sec
Value: 2

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on LR

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.Sec
Value: 3

Key : Analysis.Memory.CommitPeak.Mb
Value: 211

Key : Analysis.System
Value: CreateObject

Key : Timeline.Process.Start.DeltaSec
Value: 11


NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS: 0

CONTEXT: (.ecxr)
rax=00000000ffffffff rbx=0000020232867344 rcx=616853746e696f70
rdx=00000201dbbf0000 rsi=0000000000000000 rdi=0000020181a14280
rip=00007ff69de8c0df rsp=0000005c602ff400 rbp=0000000000000000
r8=00000201dbb199c0 r9=0000000000000001 r10=0000000000008000
r11=0000005c602ff350 r12=0000000000000000 r13=00000201de50a3a8
r14=0000000000000000 r15=000002022c5ae650
iopl=0 nv up ei ng nz na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010286
ffxv+0x2bfc0df:
00007ff6`9de8c0df 66f00fc14108 lock xadd word ptr [rcx+8],ax ds:61685374`6e696f78=????
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff69de8c0df (ffxv+0x0000000002bfc0df)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

PROCESS_NAME: ffxv.exe

READ_ADDRESS: ffffffffffffffff

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

STACK_TEXT:
0000005c`602ff400 00007ff6`9de8fca3 : 00000201`81a14240 00000201`a96f0950 00000000`00000000 00007ff6`9b718f50 : ffxv+0x2bfc0df
0000005c`602ff450 00007ff6`9bedebde : 00000201`81a14240 00000201`000005f0 00000000`00000002 00000202`1e5ce700 : ffxv+0x2bffca3
0000005c`602ff490 00007ff6`9be9b2c1 : 00000202`2c5ae698 00000202`2c5ae650 00000202`2c605e50 00000000`0000000b : ffxv+0xc4ebde
0000005c`602ff550 00007ff6`9be893aa : 00000202`2c5ae650 00000000`00000000 00000000`00000000 00000202`1e5ce410 : ffxv+0xc0b2c1
0000005c`602ff5d0 00007ff6`9d9b83f9 : 00000000`00000000 00000201`de6f4c10 00000000`00000000 00000000`00000000 : ffxv+0xbf93aa
0000005c`602ffa50 00007ffb`4ed81bb2 : 00000201`dbc300b0 00000000`00000000 00000000`00000000 00000000`00000000 : ffxv+0x27283f9
0000005c`602ffa80 00007ffb`50c67034 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ucrtbase!thread_start<unsigned int (__cdecl*)(void *),1>+0x42
0000005c`602ffab0 00007ffb`51002651 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
0000005c`602ffae0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


SYMBOL_NAME: ffxv+2bfc0df

MODULE_NAME: ffxv

IMAGE_NAME: ffxv.exe

STACK_COMMAND: ~13s ; .ecxr ; kb

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_ffxv.exe!Unknown

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {1bd0f832-9365-57e8-6998-3f7c95024478}

Followup: MachineOwner
---------

 

0 Kudos
13 Replies
DeividA_Intel
Moderator
1,054 Views

Hello crispysilicon,  

  

 

Thank you for posting on the Intel® communities.   

  

 

In order to better assist you, please provide the following:  

 

  

 

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

 

· Download the Intel® SSU and save the application on your computer:  https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  

 

· To save your scan, click Next and click Save.  

 

 

2. Provide the Report for Intel® Graphics Drivers: 

- https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

 

3. Is the FINAL FANTASY XV Benchmark the tool that you are using?

 

4. Was the benchmark working (no crashing) with the same graphic but older driver versions?

 

5. Are you experiencing other issues with the graphics unit?

 

6. Are you using a laptop or desktop computer?

 

7. Have you run all the Windows updates, including optional updates?

 

 

 

 

 

Regards,  

 

Deivid A.

Intel Customer Support Technician 

 

crispysilicon
Novice
1,042 Views

Thanks for the help Deivid!

 

1 & 2 are complete and attached.

3. Correct, using version 1.3, as downloaded from http://benchmark.finalfantasyxv.com/na/

4. Rolled back to 20.19.15.4624 which was latest optional windows update driver. No change.

5. No other trouble in other applications I have found.

6. Desktop

7. All up to date.

Stefan3D
Honored Contributor II
1,033 Views

Try this (Loading screen will be black, so wait for 3D)

ffxv.exe --graphicsIni config\GraphicsConfig_Benchmarklow.ini --displayResolution 640 480 --renderingResolution 640 480 --locale=en --noNvidiaAfterMath

 

I have tried with another Broadwell HD5500, and also 8 GB system RAM

That demo hogs up to 10 GB RAM. Did you probably disable virtual RAM?

 

 

stefan069-20210512

 

crispysilicon
Novice
1,028 Views

I do have virtual memory enabled, and if I turn on my GTX1080 it runs fine.

crispysilicon_0-1620850046000.png

 

Stefan3D
Honored Contributor II
1,022 Views

Your screenshot exposes 3 different GPU vendors. Maybe Windows and/or the app is just too stupid to handle that?

 

Open device manager, right-click discrete GPUs and deactivate them.

Then try to start FFXV.

 

Do no forget to reactivate GPUs afterwards...

crispysilicon
Novice
1,012 Views

It's not the other GPUs. I only added the Radeon yesterday for power supply testing, the GTX was always there but was disabled.

 

This all started when I saw an article over an Anandtech about igpus and noted they didnt test Iris Pro 6200/5775C with the other igpu in the FFXV bench, even though it appears in the rest of the tests. (https://www.anandtech.com/show/16658/intels-integrated-graphics-minireview-is-rocket-lake-core-11th-...)

 

So I pulled out my fast DDR3, fired up the iGPU, disabled the GTX to test this and here we are.

crispysilicon
Novice
943 Views

To add onto this, I'm getting really strange behavior in general from the L4.

nodriver.jpg

 The latency is all over the place and follows the DDR3 latency when I change the memory speed.

crispysilicon_0-1621350000490.png

I've confirmed it is enabled in CPU-Z and it responds to changes in BIOS as expected.

crispysilicon_1-1621350120892.png

 

DeividA_Intel
Moderator
929 Views

Hello crispysilicon, 



Thank you for posting on the Intel® communities.   



I do appreciate all the information provided by you and the community members, I was able to check further on this with the details shared and I would like to let you know that based on our website (https://gameplay.intel.com/) your intel graphics do not support Final Fantasy XV as can see in the following link: 


- https://gameplay.intel.com/CPUSelectedGameSearch/Index/88040/0 


Just look for the game in the search bar next to the CPU details. This may be the reason why you can run the benchmark with the Nvidia card and not with the Intel graphics.


For more details about the game compatibility, I recommend you get in contact with the game/benchmark developer team to get more information.





Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
896 Views

Hello crispysilicon,  


  


Were you able to check the previous post? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


crispysilicon
Novice
889 Views

I'm afraid not. It's simply not updated with newer games. I've played Final Fantasy XII to completion, as well as Final Fantasy XV.  It says the same thing about Skyrim Special Edition, which also runs fine.

 

I did however, make some progress with what I believe is the real issue. The problem is that apprantly access to the eDRAM depends highly on not only the installation of, but the version of, the Intel Management Engine Interface.  It doesn't install correctly with windows update, and you guys no longer host the version compatible with the 5775C. Luckily, I managed to find a copy of the latest version that supported Broadwell and low and behold, I can access the eDRAM again... a little...

 

pre: MEI

 

post: MEI

 

Now here's the REALLY fun one... with MEI with a bad version! (as in, I tested several...)

crispysilicon_1-1621905834897.png

 

So as you all still provide GPU drivers for this thing, I would really recommend someone reupload the latest compatible version of MEI to the 5775C downloads support page. It is VERY much needed for the CPU to function properly.

 

Stefan3D
Honored Contributor II
849 Views

I had already reported a deviation between old CPU's and new MEI drivers a half year ago.

Since nobody could help me, i rolled the MEI drivers back and back and back until i found a certified NULL HECI driver.

That's nothing i would recommend to other users, but my old rigs run smooth again...

DeividA_Intel
Moderator
839 Views

Hello crispysilicon, 


  


Thank you for the information provided 


  


I will proceed to check the issue internally and post back soon with more details. 


  


Best regards,  


Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
827 Views

Hello crispysilicon, 



I would like to let you that (as you mentioned) there a not Intel MEI drivers available for this processor from the Intel side either from the motherboard manufacturer. Also, the drivers present in our download center are the ones available, if they are not compatible with this processor the best would be to contact the motherboard manufacturer for customized drivers.



I would like to add, that the reason why this game shows as "unsupported" on our website is because we have not tested it with the Intel graphics for your processor and we do not have recommended settings to provide, in the end, just the game developer can confirm if the game can run using just the Intel graphics. If you can run the game with the NVIDIA GeForce GTX 1080, my recommendation would be to get in contact with the game developer to confirm if it runs with the Intel graphics and/or any recommended settings for the game.





Regards,  


Deivid A. 

Intel Customer Support Technician


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