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FPasc
Beginner
1,525 Views

Fallo en la resolución tras actualizar controlador Intel HD Graphics 620

A primeros de este mes de junio ha salido una actualización de Intel HD Graphics 620. Yo tengo un monitor ultra panorámico LG 25UM58-P con una resolución de 2560 x 1080 pixeles. Tras la actualización de este mes de Intel HD Graphics 620 no puedo poner la resolución de 2560 x 1080 pixeles y me obliga a poner como máximo 1920 x 1080.

He probado a reinstalar el controlador de Intel HD Graphics 620, reinstalar el controlador del monitor pero no hay forma de conseguir recuperar la resolución de 2560 x 1080 y la necesito para mi trabajo.

Adjunto el informe que genera la aplicación de Intel donde se ve que la resolución que yo necesito debería estar permitida. También adjunto unos pantallazos de la configuración de gráficos de Intel y de Windows donde se ve que no me deja poner más de 1920 x 1080.

Muchas gracias a todos.

0 Kudos
10 Replies
FPasc
Beginner
119 Views

He intentado ya todo lo posible y nada.

No es posible que por una actualización de un controlador yo me quede sin poder trabajar como antes.

FPasc
Beginner
119 Views

Ninguna ayuda???

idata
Community Manager
119 Views

Hello Fran_DF

 

Thank you for joining this Community.

 

I understand that you are experiencing display resolution issues after updating our Intel ® Graphic Drivers

 

In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

I hope to hear from you soon,

 

Regards,

 

Diego S.

 

FPasc
Beginner
119 Views

Hi.

I already added the TXT file that you ask for in my first message, as well as some photos.

What's included again

Thank you very much.

FPasc
Beginner
119 Views

I am sorry.

I see you ask me for another different TXT file.

Attached in this message

Thank you

idata
Community Manager
119 Views

Hello Fran_DF

 

Thank you for your response.

 

Based on the report that you attached to the forum, we noticed that you are using OEM drivers, that are optimized for your machine.

 

First, in order to isolate a driver issue we will need you to uninstall the current graphic drivers that your system has, until the basic Microsoft*display driver is exposed (please make sure that you will do it with no internet access)

 

After that, for troubleshooting purposes please install the latest Intel ® Graphic generic Drivers found here:

 

https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?produc... https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?produc...

 

In order to do it please go ahead and perform this update steps:

 

Unzip the file to a designated location or folder.

 

Open Device Manager:

 

For Windows 10: Right-click Windows Start icon

 

Click yes when prompted for permission from User Account Control.

 

Expand the Display adapters section.

 

Right-click the Intel® graphics entry and select Update Driver Software.

 

Click Browse my computer for driver software.

 

Click Let me pick from a list of device drivers on my computer.

 

Click Have Disk.

 

Click Browse and select the directory where the driver files are located.

 

Click OK, and finally click Next.

 

Drivers are now being installed.

 

Restart your computer.

 

 

I hope this helps, please let us know the outcome.

 

Regards,

 

Diego S.

 

FPasc
Beginner
119 Views

I'm sorry but it does not work.

I have followed all the steps but I still can not see a resolution higher than 1920 x 1080 and I need to have the resolution of 2560 x 1080 for my work.

FPasc
Beginner
119 Views

any new ideas?

idata
Community Manager
119 Views

Hello Fran_DF

 

Thank you for your response.

 

In this case, while performing a research on your issue, we noticed that based on your post the issue started when you updated to the newest OEM HP* drivers (version 15.65.5018) as states the report sent by you.

 

On the other hand, it seems that the latest Intel® Graphics Driver for Windows® 10 does not cause any effect (considered to be positive on the issue resolution) when installed.

 

We would like you to roll back to the previous version of your OEM driver, which theoretically were working just fine before the update.

 

You can download the previous version of the HP* drivers under the driver-graphics section, here:

 

https://support.hp.com/au-en/drivers/selfservice/hp-elitebook-840-g4-notebook-pc/11122291/model/1112... https://support.hp.com/au-en/drivers/selfservice/hp-elitebook-840-g4-notebook-pc/11122291/model/1112...

 

Please install it and reboot your machine and let us know the outcome, just make sure that you will install the 15.45.4590 version.

 

 

I hope this helps.

 

Regards,

 

Diego S.

 

FPasc
Beginner
119 Views

I tried to uninstall the drivers of the card, I had to restart and give it to uninstall 3 times to leave it with the basic windows drivers.

After this I installed the drivers that you send me in your message (15.45.4590 version) and it worked.

I tried to update the drivers to leave them with the latest version and it works fine.

I do not understand what happened the other day.

Thank you very much for the help.

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