Flip Screen Hotkeys not working after laptop was in Sleep mode

[JuliusMensing]

Hi,

we have an issue on our Dell laptops where the HotKey for flipping the screen [Ctrl]+[Alt]+Key up/down... don´t work anymore after the system (Windows 10) was in sleep mode and is brought back.

The Graphics Chip is Intel UHD Graphics 620. We installed the latests driver from two days ago but the problem persists.

Can anyone reproduce this issue with a smiliar graphics chip or perhaps in general and it his something known and supposed to be fixed or is there any workaround?

What helped in our scenario was to call up the Intel Graphics Control Room once and then the screen flip worked again.

Thank you and looking forward to any advice!

[Alberto_Sykes]

JuliusMensing, Thank you for posting in the Intel® Communities Support.

In order for us to be able to provide the most accurate assistance, we just wanted to confirm a few details about your platform:

If this is a laptop, what is the model of it?

Is this a new computer?

When did the issue start?

Did you make any recent hardware/software changes?

Which specific Windows* version are you using?

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_Sykes]

Hello JuliusMensing, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_Sykes]

Hello JuliusMensing, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[JuliusMensing]

Dear Alberto,

apologies for not getting back earlier.

The user was not available but today I could get hold of him.

Please see below the answer to your questions:

If this is a laptop, what is the model of it?

See screenshot attached

Is this a new computer?

Yes

When did the issue start?

It was there all the time

Did you make any recent hardware/software changes?

No

Which specific Windows* version are you using?

See screenshot attached

Thank you for your support!