Fornite keeps on crashing after updating driver

[SLurpp]

before I update my intel driver, it's all fine. But, after I installed the latest version of my driver it keeps on crashing. (my gpu is Intel Iris Xe)

[DeividA_Intel]

Hello SLurpp,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Iris® Xe Graphics.  

In order to better assist you, please provide the following:  

1. Do you get any error when the game crash?

2. Are you using DX11 or DX12?

3. Are you using a laptop or desktop computer?

4. Do you have issues with other games?

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[SLurpp]

Hi Deivid, 

1. Yes, I do get the error when the game crash.

2. I use DX11.

3. I'm using a laptop.

4. Nope, other games run smoothly without any crashes.

[DeividA_Intel · Accepted solution]

Hello SLurpp, 

Thanks for your confirmation. Based on your issue, please try the following:

1. Installed the latest drivers from your laptop manufacturer. You may need to get in contact with them for instructions.

2. Try a clean install of the latest Intel drivers:

• Driver: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html
• Steps: https://www.intel.com/content/www/us/en/support/articles/000057389.html

3. Try to get in contact with the game developer for further instructions.

Best regards, 

Deivid A.  

Intel Customer Support Technician