Fps drop until alt+tab on games.

[NNico5]

Hi !

I have some problems when i run games:

After like 15 min of game, my FPS drop to 11(was 30), sound go crazy. If i wait the problem dont fix itself, but if i Alt+tab, the FPS back to normal.

I tried to update driver but got no change .

Tried games:

CounterStrike: Global Offensive (Only on some maps) happen after 20 mins or more

League of legends : happen after 30 min or more

Overwatch: Always when i enter in a certain area on some laps. Or after 10 mins or more.

War Thunder: after 5 mins or more, on certain maps.

All games run on low settings.

Tanks !

[idata]

Hi Nixo,

Please send me your system configuration. If it is possible download and run our Intel® System Support Utility and send me the results. Intel® System Support Utilityhttps://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 How to attach a file:-Click on reply-Click Use advanced editor (upper right side)-Click Attach (lower right hand) Regards,Mike C

[NNico5]

Thanks !

I joined the results.

My laptop is a Dell inspiron 14z 5423.

The Samsung SSD(you can see it in the results) Is a cache SSD of 8g using intel rapid storage

I'm using a laptop cooler preventing the laptop to overheat (until this, the framerate wont go better until the laptop is cold)

[CCris2]

Hi,

I noticed this happening also on a mmorpg: Allods online.

PS: Is not the same problem, as for my system it has nothing to do with heat. The game starts with low fps and after I alt+tab, fps goes back to normal and not anymore problems after that.

[idata]

Hi Nixo,

Thank you for your update. I reviewed the results and you are using an i3-3217U with HD 4000. The compatible drivers for 3gen processors and older are going to be distributed by Windows 10 update utility. I suggest you to get into the BIOS and reset its settings then, uninstall and delete the current graphics driver. Restart the system and run Windows 10 update. Your games require a big amount of resources from your system, so it will get hotter very soon. Mike C

[NNico5]

Thanks ! I will try Monday !

[idata]

Hi Nixo,

I will be waiting your results. Mike C

[NNico5]

It actualy broke my laptop. After uninstall the driver, windows wanted to do an update. But the laptop suddendly shut off when it was at 30 %. Now it launch "Diagnostic". Tried " mode sans échec" (un french, i dont know the english equivalent.

When i'm writing this the laptop rebooted by itself when i was in advanced boot option.

He applied update and booted...

I will try to run windows update again...

[idata]

Hi Nixo,

Keep me posted with the results. Mike C

[NNico5]

So, the FPS drop occur less often ( but often), but when it happend, it fix itself sometime if i wait.

[idata]

Hi Nixo,

Let's try with the generic graphics driver version 4425. Please follow the instructions below: 1-Download the zip file of the driver from downloadcenter, unzip and keep file in the desktop.2-Turn Internet connection off3-Go to device manager>Display Adapter, right click Intel HD graphics and select uninstall driver (check delete box)4-Restart the computer5-Go to device manager>Display Adapter, right click over Microsoft generic driver select Update driver, browse search for graphics folder at desktop (step 1)6-Restart system and review graphics driver version installed Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* version 4425https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81499 https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81499 Mike C

[NNico5]

https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33- Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33]

On this link, two 64 bits files looks exactly same expect the size, i see no other difference ? Downloaded the biggest one.

[NNico5]

Uninstall the driver broke my laptop again.

[idata]

Hi Nixo, Both links provide with the same graphics driver. It is necessary to download the file name win64_153343.4425.zip

It is necessary to follow the instructions below: 1-Download the zip file of the driver from downloadcenter, unzip and keep file in the desktop.2-Turn Internet connection off3-Go to device manager>Display Adapter, right click Intel HD graphics and select uninstall driver (check delete box)4-Restart the computer5-Go to device manager>Display Adapter, right click over Microsoft generic driver select Update driver, browse search for graphics folder at desktop (step 1)6-Restart system and review graphics driver version installed Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* version 4425https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-%3Fproduct%3D81499 https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81499 Mike C

[NNico5]

The probleme is when i uninstall driver, it broke windows and i'm unable to boot. I need to use recovery tool for got it boot.

[CCris2]

Hi,

Try to use this utility: http://www.guru3d.com/files-details/display-driver-uninstaller-download.html Display Driver Uninstaller Download version 15.7.5.5

Select Intel at Graphic Driver.

Then click on Clean and DO NOT Restart.

And then Set Automatic Installation Driver to default. And after that restart.

If you have the same problem it maybe some other problem on your system.

[NNico5]

Actually it looks like it work, i will see after hour.

But my second screen display color with much grey now, it awful... The black is not black but grey ect.

[CCris2]

Check if there is a driver at the manufacturer webpage.

[NNico5]

So, it solved nothing, problem occur everygame, each 2-3 mins.

But i found out when i was monitoring the task manager on the second screen, when i got a FPS drop, the game use suddendly less CPU. (50-40% to 20-30%)

[CCris2]

You may have other problem. Your laptop is not new and it may need some cleaning. It is possible that the coolers/fans may have dust on them, or a fan is not working anymore, and when you start playing after the CPU/graphic card is slowing speed because is overheating.

You can check with your hand on the back of the laptop when u see the fps drop, to see if its hot. If it is then you must go with the laptop at a pc service for a cleanup, or a check for a possible broken fan.

[idata]

Hi Nixo,

I would like to know if you were able to update the latest graphics driver. Mike C