Fps drop until alt+tab on games.

[NNico5]

Hi !

I have some problems when i run games:

After like 15 min of game, my FPS drop to 11(was 30), sound go crazy. If i wait the problem dont fix itself, but if i Alt+tab, the FPS back to normal.

I tried to update driver but got no change .

Tried games:

CounterStrike: Global Offensive (Only on some maps) happen after 20 mins or more

League of legends : happen after 30 min or more

Overwatch: Always when i enter in a certain area on some laps. Or after 10 mins or more.

War Thunder: after 5 mins or more, on certain maps.

All games run on low settings.

Tanks !

[NNico5]

Hi !

Sorry for the delay, i'm in a exam period.

I'm installing a fresh windows then i will update the graphics driver.

[NNico5]

Fresh windows, installed the graphics driver from the link you posted, no problem when installing, same problem in game :<.

[CCris2]

Hi Nixo,

Can you install HWiNFO64 and check what is the cpu temperature when you get fps drop ?

[idata]

Hi Nixo,

Could you please send me the results of our Intel® Processor Diagnostic Toolhttps://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Also, fulfill the Sticky note/thread/77761 https://communities.intel.com/thread/77761 Mike C

[NNico5]

I did the Intel® Processor Diagnostic Tool and i attached the result.

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

FPS drop for several minutes when playing games.

The CPU usage of the game is reduced (60%->25% approx)

Sound go crazy.

Fix itself after a respawn or alt+tab or after doing something that use a lot of CPU in the game.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%):

Often (51-99%):X

Sporadic (20-50%):

Very Sporadic (<20%):</span>

Hardware (HW)

Brand and Model of the system.

Dell Inspiron 14Z 5423

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

No hybrid or switchable, no discrete GPU, only the intel chipset

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel) EFP = External Flat Panel (Monitor you plug in)

In the SSU.

<td style="border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; padding: 0 5.4pt 0 ...

[NNico5]

And the SSU. (5 files per post max)

[CCris2]

You can check the temperature of the CPU/igpu with http://www.hwinfo.com/download.php http://www.hwinfo.com/download.php . Usually this problem happen when the igpu heats up because there is a problem with the cooler.. In this case you should try to clean it up.

You can find video bios like in the picture below:

[NNico5]

Cooler got cleaned 6 month ago. Temperature is at 90°C when playing, but

the program itself make my PC much slower, i get some fps drom when

playing, but it's a capacity problem ("normal" fps drop), cpu dont go lower.

Video BIOS: 2132.0

[CCris2]

That temperature is a bit to high. You can boil eggs on it. I think there is something wrong with the cooler or the fan. Do you hear the fan spinning ?

If the temperature is to high CPU and iGPU enters in thermal throttling and it lowers frequency and performance to protect themselves from burnout. That's why you have fps and performance (including cpu usage) drop on laptop.

[idata]

Hi Nixo,

Ronin's suggestion is correct; the system is getting really high temperatures. It might be a problem with the thermal solution of the laptop or requires new thermal paste. Mike C

[Zen12]

hello im new here and have the same problem .My laptop has intel core i3 3217u 1.8 ghz ,intel hd 4000 ,4gb ram 1600 mhz and 500 hdd 5400 rpm and this can handle gta v on low setting 800 *600 resolution and get around 25-30 .im monitering fps and everything with msi afterburner.  when drop happens my cpu usage go very low and its happen when igpu process goes to like 96-100% usage . i dont think i had these issue before its a real pain . so please anyone can helip me on this matter its giving me hardtime

[Zen12]

My laptop is a dell inspiron 15 3521

[n_scott_pearson]

@Zen12,

While they may seem similar, every user's issues are different. You have different hardware, different driver mix, different driver installation order, etc. In addition, Intel Customer Support wants to track each user's issue to completion separate from any other persons. They can't do that if you are a rider on someone else's issue (especially one from 2016). Please open your own conversation for your issue, using the Post a Question button in the root page for the forum. Include a full description of your issue, the model of your PC/laptop, etc. in your post. You can also include a link back to this conversation if you wish - but please don't say 'I have the same issue' because invariably you don't.

If you want to save time, please download and run the Intel System Support Utility for Windows. It will get us more information regarding the architecture of your system and what drivers you have installed. When you start the tool, select Everything, and then click on Scan. Once it completes the scan process, click on Next and then Save. Pick a name for the text file to create and click on Save to create it. You can then close the app. Finally, in the description for your issue, use the Drag and drop here or browse files to attach dialog (below the edit box for the body of your question), upload and attach this text file to the response post.

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