Frames per Second

[Florian2]

I have the new intel arc b580 gpu and only get 30 to 40 fps and get frame drops to 20fps. I use the ryzen 5 5600x as a cpu paired with my graphics card. Why does this happen and can it be solves.

[ACarmona_Intel]

Hello Florian2,

Thank you for posting in our communities.

May I know when the issue started? And on what game/games does the issue occur?

And also, what steps have you taken to troubleshoot the issue? This will help me to prevent providing you with the same troubleshooting steps.

Furthermore, please generate an SSU report to help me further analyze your system specifications and configurations. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send me the generated SSU.txt file.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Florian2,

I am checking in with you to see if you already have the information that I requested in order for me to continue to further investigate our issue.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Florian2,

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Florian2,

I hope you are doing well.

Since I have not heard back from you, I will now be closing our case.

If, in case you are just busy and still needed assistance, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician