GPU Scaling isn't avalible anymore

[josue-m]

Scale Options Are No Longer Available After Updating the Intel® Graphics Command Center
and there is no solution out there for solving this than installing a legacy driver (30.0.101.1340). That's a horrible downgrade for my laptop. I can't use my widescreen monitor even if its proven that my laptop is capable of handlining it. My desktop mode is 2569x1080p, 60hz and thee active signal mode stays fixed in 1920x1080, 60hz. And this is horrible for me as a Designer.
For reference, the solution i've used is (https://www.dell.com/community/pt/conversations/vostro-laptops/vostro-3500-ultrawide-2560x1080/647fa17ff4ccf8a8de6be450?keyword=vostro%203510%20resolu%C3%A7%C3%A3o) but windows insists in upgrading my driver automatically.

[RobbieR_Intel]

Hello josue-m,

Thank you for reaching out and sharing the details of your situation. I completely understand how frustrating it can be to experience limitations on resolution scaling, especially as a designer.

To further investigate the issue, pleae answer the following questions:

• What is the exact model of your widescreen monitor?
• Have you tried using the graphics software, the Intel Graphics Software?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[josue-m]

Hello Robbie R.,

I hope you're doing well.

First, I apologize for the delay in responding, and I sincerely appreciate your prompt reply and your efforts in looking into my issue. Below are the details you requested:

• Monitor Model: FLATRON 25UM58-P
• Graphics Software: I have tried using the Intel Graphics Software for scaling, but it did not work.
• SSU Report: I have generated the SSU report as per the provided instructions.

Please let me know if any additional information is required. I look forward to your insights on resolving this issue.

Best regards,
Josue-M

[RobbieR_Intel]

Hello josue-m,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello josue-m,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician