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Game lags after driver update (new thread)

IN03
Beginner
1,818 Views

'My game on Steam is lagging after the latest graphics driver update. I checked the Intel graphics control panel, which tells me that it is Intel(R) HD Graphics 620 version 30.0.100. 9864. My OS is Windows 10. The game in concerned is Company of Heroes 2, which is incessantly lagging (even the opening/loading screen). How do I revert to the previous driver version? Or is there another remedy?'

Sorry for taking so long, but I wanted to ascertain if it was the driver update was the one really causing the issues or if it was something else entirely. I found some Windows updates that had to be downloaded and installed, which I did. I tried the game again and found out that the lag persisted.

1 - I downloaded and ran that application that you mentioned (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window...) in the reply. Like you asked, I saved that scan data. 

IN03_0-1634828495624.png

2 - I reached an impasse here. Where was I supposed to upload this data? I tried choosing the 'Submit' option in the app, to no avail. Here is a screenshot of https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html - 

IN03_1-1634828870972.png

I am not uploading the report on this thread for obvious reasons.

3 - It's a laptop.

4 - It's a laptop and everything is in-built. Never had to replace anything. The company is Lenovo  by the way.

5 - Check attachments. Two videos. 

P.S. Another thing I I noticed was that loading screen crashes became more frequent. It's not as if I had never encountered such crashes before this update, it's just that it's worse now.

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5 Replies
Alberto_R_Intel
Moderator
1,776 Views

IN03, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the laptop?

Is this a new computer?

When did you purchase it?

Was "Company of Heroes 2" working fine before on this same machine?

Does the problem happen with other games?

Did you make any recent hardware/software changes besides the Windows* and drivers update?

Is there any particular reason why you did the graphics driver update?

Which specific Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform. Based on the first picture, you just need to select "save" and a notepad file will be created, then attach that file to the thread:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


IN03
Beginner
1,750 Views

The model is a Lenovo 81HN.

This is not a new computer.

It was purchased about an year ago.

'Company of Heroes 2' did have the occasional lag, a few loading screen crashes did happen (like many other games) but it was, surprisingly, playable (or at least 'manageable'). After the Intel update even the main menu takes a while to load and the loading screen almost always crashes. It's worse now.

Nothing wrong with other games so far. I just tried out Counter Strike: Source - runs okay. The issue is only with CoH2. 

I have not made any software changes. All I do is go to Cortana's search bar and type 'Updates' for Windows updates. Then when I get update notifications for the Intel drivers, I click the notification and they take me to this page in my browser where I download updates.

The driver update notification was there. I thought I was supposed to do the update and keep the drivers up to date. No other reason prompted me download it, to be candid with you. Had I known that the update would cause lags, I would not have even bothered downloading it.

The Windows version is: 10.0.19043 Build 19043

Since I'm in college and since the COVID situation hasn't ended, I'm basically 'working' from from home. Besides, the problem is with a videogame. So yes, home environment. 

I am attaching the report I saved then in the attachments. It's a notepad file.

  

 

Alberto_R_Intel
Moderator
1,735 Views

IN03, Thank you very much for providing that information and the SSU report.


When it comes to games, the very first thing that we recommend is to check the system requirements of that specific game to make sure your system complies with them.


According to the SSU report, the graphics driver version currently installed on your computer is 30.0.100.9864, which is a driver provided by Intel®.


Just to let you know, the Intel® graphics drivers are generic, meaning they might or might not work with your specific machine. We always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked in Lenovo's website and the latest graphics driver version they have available is 26.20.100.7812, please try a clean installation of that driver following the instructions in the links below:

https://pcsupport.lenovo.com/cr/en/products/laptops-and-netbooks/lenovo-v-series-laptops/v130-15ikb/...

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


If the problem persists after that, please try a clean installation this time of Intel® generic graphics driver version 30.0.100.9955:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html


We also advise to get in contact directly with Lenovo support to confirm that the latest BIOS version is currently installed in the laptop or to gather the instructions on how to do that:

https://support.lenovo.com/us/en


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
1,697 Views

Hello IN03, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
1,680 Views

Hello IN03, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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