Genshin Impact Graphic Problem

[MichelleClairexx]

I am using Intel Iris Xe Graphic and few of my Genshin characters' graphics have glitches like this. This really affect my experience. Please tell me how to solve it, thank you so much.

My device: Dell Vostro 5402 V5402A.

[David_G_Intel]

Hello MichelleClairexx

Thank you for posting on the Intel️® communities. Please provide the following information:

• Detailed description of the problem
• Steps to replicate this problem
• Drivers tested
• Intel® System Support Utility (Intel® SSU) results 
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician 

[MichelleClairexx]

I do not know how I can tell you the detail, it's just glitch appear on the character's model.

I just open the game as usual then see this problem.

Below is the Intel SSU's results. Please help me solve this problem, thank you so much.

[David_G_Intel]

Thank you for the information provided, please try the following:

• XE graphics and NVIDIA customized drivers provided by the laptop manufacturer.
  • https://www.dell.com/support/home/en-us/product-support/product/vostro-14-5402-laptop/drivers
• If you see the same issue, test the latest generic driver available 30.0.100.9955:
  • https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.   

Best regards,  

David G.  

Intel Customer Support Technician

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   

Best regards,  

David G. 

Intel Customer Support Technician