Hello @cyang
Thank you for posting on the Intel® communities.
In order to check this further, could you please provide the following information?
1- Is this a new system? Did the computer work fine before or are you experiencing this issue since the first day that you have the device?
2- If this worked fine before at any moment, were there any recent hardware or software changes that might relate to the point when the issue started? (for instance, Windows®, driver, or software/game updates?)
3- We understand that you have tested with drivers from different sources. By any chance do you handle the list of driver versions that you have tested? Do you know what driver versions work and which versions don't?
4- Based on the system model, we understand that this is a laptop. Just to make sure, is the issue happening on the built-in display, on an external display, or on both?
5- Please provide examples of the apps where the glitching issue is observed.
6- Please provide detailed step-by-step instructions for replication purposes. If possible, you may share a short video or screenshots so we can better review/understand the steps and behavior.
7- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.
- Download the Intel® SSU and save the application on your computer
- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click Next and click Save.
- Once you have saved the file (.txt file), please attach it to your reply.
- To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.
Best regards,
Andrew G.
Intel Customer Support Technician
