Graphics Control Panel Doesn't Show Secondary Monitor

TDanf · ‎06-03-2018

Lenovo Yoga 2, Windows 8, Intel HD Graphics Family Chipset, version 10.18.14.4889

I have a 4k Ultra HD secondary monitor connected via HDMI-to USB (because the laptop doesn't have an HDMI port. I know the chipset doesn't support full 4k, but the control panel won't even recognize that there is a second monitor even connected. How do I get the graphics driver to "see" the new monitor?

idata · ‎06-04-2018

Hello DTMF,

I understand that you are trying to connect a monitor to the laptop.

Regarding this, to better assist you with your request, I will need to check some information about your computer. Please follow these steps:

1. In the keyboard, press WinLogo key + R.

2. In the Run box please type dxdiag and hit Enter.

3. Click on Save All Information (save it in your desktop).

4. Attach the report to this thread.

Also, I was checking with the model you provided me with and I found that it has a micro HDMI port. You can try using a Micro HDMI to HDMI cable in order to see if the system recognizes the monitor.

I hope this helps.

Regards,

David V

idata · ‎06-14-2018

Hello DTMF,

I am following up with your case and see that we have not heard back from you.

If you need more assistance do not hesitate to reply.

Regards,

David V