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TDanf
Beginner
1,534 Views

Graphics Control Panel Doesn't Show Secondary Monitor

Lenovo Yoga 2, Windows 8, Intel HD Graphics Family Chipset, version 10.18.14.4889

I have a 4k Ultra HD secondary monitor connected via HDMI-to USB (because the laptop doesn't have an HDMI port. I know the chipset doesn't support full 4k, but the control panel won't even recognize that there is a second monitor even connected. How do I get the graphics driver to "see" the new monitor?

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2 Replies
idata
Community Manager
65 Views

Hello DTMF,

 

 

I understand that you are trying to connect a monitor to the laptop.

 

 

Regarding this, to better assist you with your request, I will need to check some information about your computer. Please follow these steps:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

Also, I was checking with the model you provided me with and I found that it has a micro HDMI port. You can try using a Micro HDMI to HDMI cable in order to see if the system recognizes the monitor.

 

 

I hope this helps.

 

 

 

Regards,

 

David V
idata
Community Manager
65 Views

Hello DTMF,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V
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