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Intel Core I5-6600 CPU @ 3.30Ghz - Shuttle SH170 V1 - Bios 2.12
Microsoft Windows 1909 (10.0.18363
Graphics driver 26.20.100
Problem. Screen displays normally for a few seconds then goes to Black and repeats.
Tried various versions of graphics drivers. Latest was:--
Release Version: Beta
Driver Version: 27.20.100.8236
Build Date: May 11, 2020
Previous update that started all this was
Release Version: Planned Release
Driver Version: 26.20.100.7463
Build Date: November 6, 2019
Removing the display adapter including the drivers cures this, although to accomplish this II had to access the pc through remote Teamviewer.
Unfortunately, rebooting the pc starts it all over again.
Currently connected to a Samsung 4K tv thriugh a HDMI to Display Port cable that has worked for the last year OK.
Can supply any information required. Currently turned off as its not much faun watching alternate black screen and normal screens
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Thanks for your help, re-installing windows on the drive after it had been wiped revealed the same problem, so its likely a hardware fault. Will now concentrate on replacing the motherboard. Thanks for all the suggestions
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Please remove the current drivers package completely. Remove via Apps & Features Settings entry for Intel Graphics. Then, install the latest driver, which you can get from here: https://downloadcenter.intel.com/download/29557/Intel-Graphics-Windows-10-DCH-Drivers.
Hope this helps,
...S
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Sorry, I have no more ideas. At this point, I would normally be asking about the quality of the cable being used (just saying). Intel Customer Support may need to take over this issue...
...S
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Thanks for your help, re-installing windows on the drive after it had been wiped revealed the same problem, so its likely a hardware fault. Will now concentrate on replacing the motherboard. Thanks for all the suggestions
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I winced as I read your last post. I am not at the point where I would consider blaming this issue on your motherboard. There have been too many similar reports in the past few months for me to blame anything like this on the motherboard.
...S
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Hello MSted2,
Thank you for posting on the Intel® communities.
We would like to gain a better understanding of the behavior reported. Share the details below at your earliest convenience.
- Confirm the configuration of the cables used and the ones tested. Are you are using any type of adapter?
- When did this issue start? Did you perform any changes in the software or the hardware?
- Please provide the Intel® Graphics Command Center report by going to Intel® HD graphics control panel> Options and Support> Save.
- Please provide us with the Intel® System Support Utility logs by following the next steps:
- Download the software.
- When finished downloading it, open it.
- Mark the box "Everything" and then click "Scan.
- When finish scanning, click "Next."
- Click on Save and attach the file to your post.
We hope to hear from you soon.
Best Regards,
Daisy J.
Intel Customer Support Technician
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Hello MSted2,
Thank you for your response. Please share the logs and reports requested at your earliest convenience.
Have a nice day!
Regards,
Daisy J.
Intel Customer Support Technician
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Hello MSted2,
Were you able to gather the details requested in the previous post?
Let me know if you need more assistance.
Regards,
Daisy J.
Intel Customer Support Technician
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Hello MSted2,
Thank you for your response.
We are glad to hear that the issue experienced has been solved after the Operating System (OS) reinstallation.
We will close this thread. Feel free to post an update or ask additional questions related to this request. If your unit experiences a different issue, please start a new thread, and we will be glad to help you.
Thank you for contacting Intel.
Regards,
Daisy J.
Intel Customer Support Technician
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