HDR not enabled

[RRaml]

When enable HDR for windows 10, TV detect that its BT.2020 only and don't show HDR.

how to Make it show HDR?

Thanks.

[RRaml]

This is when ps4 pro send HDR to the TV

[idata]

Hello ramlawy,

Thank you for joining the Graphics Community. I am sorry to hear you are having issues with HDR on TV.

Can you please provide your https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Download Intel® System Support Utility for Windows* report and your TV model?

To attach a file, the "attach" option will appear in the bottom right corner of the response box.

Regards,

Amy C.

[RRaml]

My TV is LG 65"SJ850V 2017 Model with HDR & Dolby Vision active

[idata]

Thank you /thread/121688 ramlawy.

Let me check this, I will update the thread as soon as possible.

Regards,

Amy C.

[idata]

/thread/121688 ramlawy, thank you for your patience.

I would like to know what is your current set up, can you please let us know how you are connecting the components? And by any chance, are you using an AV receiver?

Regards,

Amy C.

[RRaml]

Hi,

usb-c supports display port, usb-c to HDMI adapter http://www.belkin.com/us/p/P-F2CU038/ Buy Belkin USB-C™ to HDMI Adapter (Also known as Type-C™) & Monoprice Certified Premium High Speed HDMI Cable, 3ft https://www.amazon.com/dp/B01GCGKBWC/ref=cm_sw_r_cp_apip_RfehDBUb7W5QO

connected directly to TV

thanks,

regards,

[idata]

/thread/121688 ramlawy, thank you for that information.

We will continue to review this matter.

Regards,

Amy C.

[idata]

/thread/121688 ramlawy, thank you for your patience.

We have got some suggestions that would like you to test, please see below:

• Can you try with a direct HDMI 2.0-to-HDMI 2.0 connection? The reason for this is because since we have an adapter in between so there is a chance the HDR metadata might get lost. We have successfully tested this functionality here and got it working with several different displays.
• Just in case, while still using the USB-C-to-HDMI adapter, can you try playing back HDR content anyway? Often times when launching HDR content in Full Screen it should still display correctly.
• Which HDR capable application are you using or trying to use?

Thank you again for your collaboration.

Regards,

Amy C.

[RRaml]

Dear Amy,

Thanks for you respond & followin,

Unfortunately my laprop has HDMI 1.4 & usb-c DisplayPort only.

after trying windows 10 HDR option from settings it didn't work it only shows BT. 2020 logo on tv nothing about HDR & the colors not good at all.

my application is power dvd ultra 17 computers passed all UHDBD advisor tests

& also when playing a content it shows BT. 2020 but no HDR.

let me know if there is any more information you need that may help to solve my proble.

Many thanks,

Regards.

[idata]

/thread/121688 ramlawy, thank you for these answers.

I will proceed to review these pieces of information, and update you as soon as possible.

Regards,

Amy C.

[idata]

/thread/121688 ramlawy, thank you again for your patience.

I want to let you know that we are looking into this behavior, and as soon as we have more updated we will inform you.

Thank you.

Regards,

Amy C.

[idata]

/thread/121688 ramlawy, thank you for your patience.

The issue is with the USB Type-C to HDMI adapter, as it is only HDMI 2.0 and for HDR to work it has to be HDMI 2.0a. You can check the specification at the site: http://www.belkin.com/us/p/P-F2CU038/.

Regards,

Amy C.

[idata]

/thread/121688 ramlawy,

Hope you were able to check my previous input.

Regards,

Amy C.

[RRaml]

Thanks a lot for your support,

would you please suggest best usb-c to hdmi 2.0a adapter should buy.

Regards,

[idata]

Hello ramlawy,

Thank you for your response,I understand that you are still experiencing issues with the HDR and your system.Regarding this, I would like to recommend a few things. First, please update the graphics driver of your system. You can download the latest driver for your graphics controller from the link below (Make sure to download the ".zip" file): https://downloadcenter.intel.com/download/27680/Graphics-Intel-Graphics-Driver-for-Windows-10?product=126789 https://downloadcenter.intel.com/download/27680/Graphics-Intel-Graphics-Driver-for-Windows-10?product=126789Once downloaded, please follow the steps below:1 - Unzip the file to a designated location or folder. 2 - Right-click Windows Start icon and open Device Manager.3 - Click Yes when prompted for permission from User Account Control. 4 - Expand the Display adapters section. 5 - Right-click the Intel® graphics entry and select Update Driver Software. 6 - Click "Browse my computer for driver software".7 - Click "Let me pick from a list of device drivers on my computer".8 - Click "Have Disk". 9 - Click "Browse". 10 - Access the designated location or folder, and access a folder called "Graphics". 11 - Select the .INF file (Information file). 12 - Click Open, then click OK, and finally click Next. Drivers are now being installed. 13 - Reboot your computerAfter the reboot, check the HDR again and see if there is any changes. Something else you can try is to contact Belkin* (Manufacturer of the adapter) and check if there are any drivers or firmware available to download to help address this issue.Finally, you can use the following "pdf" as reference of what is needed in order for the HDR to work with Intel ® Integrated Graphics, refer to pages 7 and 8: https://www.intel.com/content/dam/support/us/en/documents/graphics/HDR_Intel_Graphics_TechWhitePaper.pdf https://www.intel.com/content/dam/support/us/en/documents/graphics/HDR_Intel_Graphics_TechWhitePaper.pdfI hope this helps. Regards,David V

[RRaml]

Dear David,

I think the problem in my in my adaptor even on it's box written ideal for HDR video, may be its not hdmi 2.0a, please tell me about an adaptor to buy that may solve my problem.

thanks,

regards,

Ramy

[RonaldM_Intel]

Hello Ramy,

I have been searching for an adapter (DP-to-HDMI) that can do HDR, however to date I haven't been able to find one.

As soon as I get my hands on one that tests out fine I'll share it with you. If any other person finds this thread and can reference one adapter they know works, please go ahead and let us know.

Best Regards,

Ronald M.

[RRaml]

Dear Ronald,

Greetings,

Please check this adaptor I am looking to buy https://www.amazon.com/UPTab-USB-C-HDMI-Active-Adapter/dp/B01DPY6AN8/ref=sr_1_2?ie=UTF8&qid=1527287479&sr=8-2&keywords=usb+c+to+hdmi+2.0a+uptab Amazon.com: UPTab USB-C to HDMI 2.0 Active Adapter 4K@60Hz: Home Audio & Theater

if it may solve my problem according what Emy mentioned in previous reply about HDMI 2.0a & tell me should I buy it or it will be same as my Belkin adaptor.

Thanks,

Regards,

Ramy

[RonaldM_Intel]

Hello Ramy,

I apologize for replying until now. I do not have the adapter you mentioned so I cannot check whether it works for HDR or not.

However I looked at the technical details provided on the Amazon listing and it doesn't mention anything about HDR. More so, some of the reviewers are calling out specifically that it doesn't support HDR. See screen shot below:

Best Regards,

Ronald M.

[RRaml]

Dear Ronald,

Greetings,

Unfortunately I bought this adapter in try to solve my problem & after trying this uptab adaptor it is not support HDR & BT.2020 at all. Still didn't find a perfect adapter for my case about HDR your suggestion about HDMI adaptor that is fully compatible with HDR, HDR 10+ still needed & looking forward to have your support about finding a perfect one.

Thanks,

Regards,

Ramy