Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20626 Discussions

HP Pavilion x360-13-u132tu not supporting graphics driver update in windows 10 64bit. Updated intel HD 620 driver but the system goes black

ssrir2
Beginner
‎10-20-2019 11:33 AM
1,139 Views

HP Pavilion x360-13-u132tu not supporting intel HD 620 graphics driver update in windows 10 but works with basic adapter. Updated intel HD 620 driver but the system goes black even when restarted and freezes in loading.

0 Kudos

Link Copied

1 Reply
LeonWaksman
Super User
‎10-20-2019 01:30 PM
875 Views

You should address your question to HP. The OEM is responsible for the laptop drivers. In many cases the Intel drivers are modified by the OEM.

 

Leon

 

Copy link
Reply

Community support is provided during standard business hours (Monday to Friday 7AM - 5PM PST). Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.