Hello MDana2
Thank you for posting in the Intel Community.
• Have you tried uninstalling the current graphics driver version on the system and installing the the new graphics driver? For that follow these steps:
o First, you will have download the Intel® HD graphics 530 driver version on the following link
https://downloadcenter.intel.com/downloads/eula/28435/Intel-Graphics-Windows-10-DCH-Drivers?httpDown=https%3A%2F%2Fdownloadmirror.intel.com%2F28435%2Fa08%2Fdch_win64_25.20.100.6471.exe , once the driver is downloaded please make sure that the unit is not connected to internet during the uninstall/install driver to avoid any automatic update, and follow these steps to uninstall the graphics drivers:
1. On the keyboard, press WinLogo key + R, then type in devmgmt.msc
2. Expand the Display Adapters section.
3. Find the Intel® Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
4. Right-click the Intel Graphics Driver and select Uninstall.
5. Select the check box “Delete” the driver software for this device.
6. Reboot the computer after the uninstall process has finished.
o Once this has been completed install the driver downloaded previously.
• Have you confirmed if the operating system has all the updates installed on the system?
1. Go to Windows® settings.
2. Update and security.
3. And scan for updates.
• Please attach to this thread the TXT file the Intel® System Support Utility will generate:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
• Steps to save the report:
1- Run the utility.
2- Click on “Scan” to get the scanned system.
3- Once the scan is complete click on “next”.
4- Use the “save” option, save the report to your desktop.
5- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.
Hope this helps.
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
