I can't play WOW because the access to graphics hardware has been crashed, My laptop is new, it has Windows 10, RAM 4GB, HDD 1TB. Intel Core i5. What can I do?

[CRive3]

Hi, so time ago I can't play my game because when I try to log in a error appear :The graphics hardware has been crashed. I attached the DxDiag information. Thank you so much for your help. (sorry my english)

[CCris2]

Hi Naev

Maybe you could provide the manufacturer and the model of your laptop ?

DxDiag is not attached ...

[CRive3]

Offourse! It's a HP Notebook-14-ac1431a, model P0E33LA- Thank you so much.

DxDiag

"System Information

------------------

Time of this report: 5/28/2016, 00:37:53

Machine name: CAMILA

Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 10240) (10240.th1.150729-1800)

Language: Spanish (Regional Setting: Spanish)

System Manufacturer: HP

System Model: HP Notebook

BIOS: F.1A

Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz (4 CPUs), ~2.4GHz

Memory: 4096MB RAM

Available OS Memory: 4018MB RAM

Page File: 2437MB used, 2285MB available

Windows Dir: C:\Windows

DirectX Version: 12

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.10240.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 520

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_1916&SUBSYS_8131103C&REV_07

Display Memory: 2137 MB

Dedicated Memory: 128 MB

Shared Memory: 2009 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP...

[CCris2]

Hi Naev,

Please uninstall the driver you have now.

After you uninstall Intel Driver use this utility: http://www.guru3d.com/files-details/display-driver-uninstaller-download.html Display Driver Uninstaller Download version 15.7.5.5

Select Intel at Graphic Driver.

Then click on Clean and DO NOT Restart.

That will remove any leftovers from the old driver.

And then Set Automatic Installation Driver to default. And after that restart.

After that install the 64 bit driver from here: https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355 Download Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

This is a generic beta driver and it may not work correctly on your system.

If you have some other problems you can also address to HP support page and see if they have other updated drivers and bios : http://support.hp.com/us-en/drivers HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

[idata]

Hi Naev,

Follow Ronin suggestions (post 3), they will help you to install the latest generic graphics driver from our website. Regards,Mike C