I can't update my drive. I have an hp envy ts 17 notebook pc, I only want to update it b/c the game im trying to play keeps telling me it's out of dat...

gmedi2 · ‎08-14-2014

I don't know much about computers so I'm really struggling with this. I have tried to figure it on my own but I can't i went on the homepage and found were I could download files to update my drive but I guess I'm picking the wrong ones because once I download the files it doesn't upgrade my drive I guess it's not compatible with my com. Can someone please help? This is the information I found on my com, if you guys need any more info let me know. Thanks

Processor : Intel(R) Core(TM) i7-4700MQ CPU @ 2.4GHz ((8CPUs), - 2.4GHz

Intel (R) HD Graphics 4600

My Drive Version is 9.18.10.3071

Silvia_L_Intel1 · ‎08-15-2014

Hello Greg81, welcome to Intel Communities and thanks a lot for posting your inquire. I will be more than glad to help you.

Since you have a laptop, you may need to install drivers from the system manufacture; however, you may try forcing the installation of Intel generic drivers by performing manual procedure, see here for instructions:

http://support.intel.com/support/graphics/sb/CS-022355.htm http://support.intel.com/support/graphics/sb/CS-022355.htm

Intel® Iris™ and HD Graphics Driver for Windows* 7/8/8.1 32-bit V3621 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23884&lang=eng&ProdId=3720 Intel® Download Center

Intel® Iris™ and HD Graphics Driver for Windows* 7/8/8.1 64-bit V3621 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23885&lang=eng&ProdId=3720 Intel® Download Center

If this does not work you will need to use the driver provided by the system manufacturer.

I can't update my drive. I have an hp envy ts 17 notebook pc, I only want to update it b/c the game im trying to play keeps telling me it's out of date