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BFrie7
Beginner
429 Views

I downloaded updated graphics driver for my computer. tried to load it on to my system and was given message that it is not allowed?

 
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3 Replies
AlHill
Super User
48 Views

What computer? Provide manufacturer and model number. Is this a laptop or desktop?

What operating system? If Windows 10, provide the VERSION NUMBER.

What processor? Provide the cpu model number.

 

Doc

 

BFrie7
Beginner
48 Views

Doc -

 

New HP Laptop Model - 4AG12UA#ABA

Operating System Windows 10 Home 64 bit - 10.0.18362 ( Release Version of May 2019 update

Processor - Inter Pentium Premium Silver N5000 CPU @ 1.10 GHz

Intel UHD Graphics 605

Intel Detailed Description Page says that the update is supported in the May 2019 update. it is on the valid list of supported products.

 

Message after downloading and doing the install to Windows is - Operating System not supported when it is on the list that it is

 

Thank you for your assistance - Bruce

AlHill
Super User
48 Views

You need to use only the drivers provided by HP.

 

HP is solely responsible for support of your laptop. Contact HP for support.

 

Doc

 

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