I'm using an Intel 4000 card in my laptop and just bought a UHD TV. I cannot get the card to drive the monitor at 3840x2160 @ 30mhz.

[MMich18]

I'm using an Intel 4000 card in my laptop and just bought a UHD TV. I cannot get the card to drive the monitor at 3840x2160 @ 30mhz. I get the message "The custom resolution exceeds the maximum bandwidth capacity. That shouldn't be possible. Here's what I have:

Intel(R) HD Graphics 4000

Report Date: Friday, September 02, 2016

Report Time [hh:mm:ss]: 8:25:08 PM

Driver Version: 10.18.10.4425

Operating System: Windows* 10 Home (10.0.10586)

Default Language: English (United States)

Installed DirectX* Version: 12.0

Supported DirectX* Version: 11.0

Shader Version: 5.0

OpenGL* Version: 4.0

OpenCL* Version: 1.2

Physical Memory: 8057 MB

Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz

Processor Speed: 2395 MHz

Vendor ID: 8086

Device ID: 0166

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4000

Video BIOS: 0.0

Current Resolution: 1920 x 1080

* Devices connected to the Graphics Accelerator *

Active Displays: 2

Inactive Displays: 1

* Monitor *

Display Type: Analog

Serial Number: GSM59d5

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: VGA

Device Type: Monitor

Maximum Image Size

Horizontal Size: 20.87 inches

Vertical Size: 11.81 inches

Supported Modes

640 x 480 (60p Hz)

640 x 480 (75p Hz)

720 x 400 (70p Hz)

800 x 600 (56p Hz)

800 x 600 (60p Hz)

800 x 600 (75p Hz)

832 x 624 (75p Hz)

1024 x 768 (60p Hz)

1024 x 768 (75p Hz)

1152 x 870 (75p Hz)

1152 x 864 (75p Hz)

1280 x 800 (60p Hz)

1280 x 1024 (60p Hz)

1280 x 1024 (75p Hz)

1280 x 720 (60p Hz)

1400 x 1050 (60p Hz)

1440 x 900 (60p Hz)

1600 x 900 (60p Hz)

1680 x 1050 (60p Hz)

1920 x 1080 (60p Hz)

Power Management Support

Standby Mode: Supported

Suspend Mode: Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 1E 6D D5 59 CE D1 06 00

06 17 01 03 68 35 1E 78 EA 33 31 A4 57 51 A0 26

10 50 54 A7 6B 80 B3 00 81 80 95 00 71 4F A9 C0

81 00 81 C0 90 40 02 3A 80 18 71 38 2D 40 58 2C

45 00 09 25 21 00 00 1E 00 00 00 FD 00 38 4B 1E

53 0F 00 0A 20 20 20 20 20 20 00 00 00 FC 00 32

34 45 4E 33 33 0A 20 20 20 20 20 20 00 00 00 FF

00 33 30 36 4E 44 53 4B 44 34 39 32 36 0A 00 B0

* Built-in Display *

Display Type: Digital

Serial Number: SEC4252

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: LVDS

Device Type: Built-in Display

Maximum Image Size

Horizontal Size: 13.39 inches

Vertical Size: 7.48 inches

Supported Modes

1366 x 768 (60p Hz)

Power Management Support

Standby Mode: Supported

Suspend Mode: Supported

Active Off Mode: Supported

* Digital Television * <------- UHD TV JVC LT-48UE76

Display Type: Digital

Serial Number: SZM0030

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: HDMI

Device Type: Digital Television

Maximum Image Size

Horizontal Size: 44.09 inches

Vertical Size: 24.8 inches

Supported Modes

640 x 480 (60p Hz)

720 x 480 (60i Hz)

720 x 576 (50p Hz)

720 x 480 (60p Hz)

720 x 576 (50i Hz)

800 x 600 (60p Hz)

1024 x 768 (60p Hz)

1280 x 720 (50p Hz)

1280 x 720 (60p Hz)

1440 x 480 (60i Hz)

1920 x 1080 (60i Hz)

1920 x 1080 (50i Hz)

1920 x 1080 (50p Hz)

1920 x 1080 (24p Hz)

1920 x 1080 (30p Hz)

1920 x 1080 (60p Hz)

3840 x 2160 (60p Hz)

3840 x 2160 (24p Hz)

3840 x 2160 (30p Hz) <------------ Get error trying this

3840 x 2160 (25p Hz)

4096 x 2160 (24p Hz)

Raw EDID:

00 FF FF FF FF FF FF 00 4F 4D 30 00 01 00 00 00

15 1A 01 03 80 70 3F 78 0A CF 74 A3 57 4C B0 23

09 48 4C 21 08 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 08 E8 00 30 F2 70 5A 80 B0 58

8A 00 C4 8E 21 00 00 1E 02 3A 80 18 71 38 2D 40

58 2C 45 00 C4 8E 21 00 00 1E 00 00 00 FC 00 4D

53 74 61 72 20 44 65 6D 6F 0A 20 20 00 00 00 FD

00 17 3D 0F 88 3C 00 0A 20 20 20 20 20 20 01 9F

02 03 4B F1 5B 05 03 01 12 13 14 16 07 1F 20 22

5D 5F 60 61 62 64 65 66 5E 63 02 06 11 15 10 04

29 09 07 07 15 07 50 57 07 00 83 01 00 00 6E 03

0C 00 10 00 00 44 20 00 80 01 02 03 04 67 D8 5D

C4 01 78 C8 00 E5 0F 00 60 00 00 8C 0A D0 8A 20

E0 2D 10 10 3E 96 00 C4 8E 21 00 00 18 8C 0A A0

14 51 F0 16 00 26 7C 43 00 C4 8E 21 00 00 98 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 68

* Other names and brands are the property of their respective owners.

Any ideas? I'm pretty disappointed in Intel right now. This shouldn't be happening.And I am using a HDMI high speed cable with Ethernet (AmazonBasics brand).

Thanks.

[AlHill · Accepted solution]

This link may provide some help:

Doc

[MMich18]

It works at 25mhz but not at 24mhz. Go figure.

[idata]

Hi Kalhoun,

I sent you the specifications of HD 4000. Let me know if I can help you with anything else. 3rd Gen HD Graphics Quick Reference Guide https://software.intel.com/en-us/articles/3rd-gen-hd-graphics-quick-reference-guide Regards,Mike C

[MMich18]

No disrespect Intel, but the way your graphic reads, only the "DisplayPort" is limited to 2560x1600, there is a comma afterward and no resolution in front of the HDMI. I've run two different monitors at 3840x2160 off this Intel 4000 processor without issue until this last Windows 10 update.

[idata]

Hi Kalhoun,

The comma divides DP and HDMI resolutions. The graphics card might or might not support higher resolution with lower refresh rate. Mike C