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Installed latest driver update for the b580 and now my monitor has a green tint

Dotce
Beginner
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For some reason there is a select few colors that now have a green tint
Ive reinstalled the drivers
Ive restarted my computer
Ive unplugged my monitor and plugged it back in
Ive shut off my monitor and turned it back on
Ive tried using an older version
wondering if someone else has a solution or possible solution I can use
Most solutions ive found online do not connect with my current issue 

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ArchieD_Intel
Moderator
127 Views

Hi Dotce,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

 

  1. What type of connection are you using between your monitor and computer?
  2. Could you confirm the exact version of the driver you installed?
  3. Have you checked your graphics settings to ensure that color profiles or settings haven't been altered during the update?
  4. Can you share a photo or video of the issue?
  5. If possible, could you try connecting a different monitor to see if the issue persists? This will help determine if the problem is with the monitor itself or the computer.
  6. Please help generate the SSU logs of your system. Kindly refer to the link below on how to generate the logs:

 

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

 

If you have any questions, please let us know. Thank you.

 

Best regards,

 

Archie D. 

Intel Customer Support Technician

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ArchieD_Intel
Moderator
81 Views

Hi Dotce, 


Did you have a chance to review the previous post?


Please feel free to reach out if you have any questions. Thank you.


Best regards,


Archie D.

Intel Customer Support Technician


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ArchieD_Intel
Moderator
40 Views

Hi Dotce,


I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,

 

Archie D.

Intel Customer Support Technician


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