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Intel 770 uhd loses hardware acceleration in Chrome & Edge browser after idling overnight. Stutters

pman62
Beginner
375 Views

sorry, I was away for a few weeks. Reopening the existing issue....

 

Please refer to this thread again for all the supporting diagnostics...

https://community.intel.com/t5/Graphics/Intel-770-uhd-loses-hardware-acceleration-in-Chrome-browser/...

 

Note, I am now running the latest 1191 intel graphics driver. My setup is the same: only 12600k + z690 motherboard. uhd770, Windows 11.

 

Here is a demo video of what I mean....

https://www.youtube.com/watch?v=QIADdzWFomo

see the dropped frames in the youtube stats even on 480p videos. Restarting the browser fixes the issue temporarily.

 

To replicate this issue, you must keep chrome and edge open overnight, and turn off the monitor overnight, or for several hours should be sufficient.

Sometimes hardware acceleration might not be lost in the following session. In this case, use the browser briefly, and turn off the monitor again to simulate overnight idle.

In the next session, you might finally observe the dropped frames in the youtube video stats, and the choppy pan/scan in google maps.

When you restart the browsers, then google maps runs smoothly again, and youtube videos stop dropping frames.

 

The point is, this hardware acceleration loss happens consistently, and affects both Chrome and Edge. 

 

1. Was the issue present with any previous processor? If so, what was the model?

2. Was the issue present with the none BIOS beta version?

- https://www.msi.com/Motherboard/PRO-Z690-A-DDR4/support#down-bios

3. Try with the latest Intel driver"

- Driver: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

- Steps: https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html 

4. Was the issue present with Windows 10?

5. Was the issue present out of the box?

 

1.  Not in my experience. I came from a 6700hq + gtx1060, which uses the nvidia gpu all the time. no Optimus. no problems there.

2.  yes. bios version does not affect this behavior.

3.  I am using the latest 1191 driver. 

4. I never tested windows 10.

5.  Yes, this is a clean installed system. Installed from windows 11 iso, fresh drivers, etc.

 

 

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4 Replies
David_G_Intel
Moderator
357 Views

Hello pman62


Thank you for posting on the Intel️® communities. Let me investigate this request and I will post the updates on the case.


Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
333 Views

Hello @pman62


Please try the new BETA driver 30.0.101.1121:

Let us know if the issue persists to continue recreating the problem.


Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
309 Views

Were you able to check the previous post?  

Let us know if you still need assistance.  


Best regards,  

David G.  

Intel Customer Support Technician   


David_G_Intel
Moderator
293 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 


Best regards,  

David G. 

Intel Customer Support Technician  


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