Intel Arc A380 drivers in headless Ubuntu 24.04 LTS

[trademarkej]

Hello,

I recently spun down a VM running Ubuntu Server 22.04 LTS in favor of a new one running 24.04 LTS and am now unable to get my Intel Arc A380 working.  I have already tried the suggestions from a similar post Intel Arc drivers in Ubuntu help  and the instructions for Installing Client GPUs. Any thoughts?

System Info:

uname -r
6.8.0-45-generic

lspci -k | grep -EA3 'VGA|3D|Display'
01:00.0 VGA compatible controller: Intel Corporation DG2 [Arc A380] (rev 05)
        Subsystem: ASRock Incorporation DG2 [Arc A380]
        Kernel modules: i915, xe

Errors encountered:

journalctl -b | grep intel
Sep 23 12:35:36 rke2-agent-02 kernel: snd_hda_intel 0000:00:1b.0: no codecs found!
Sep 23 12:35:36 rke2-agent-02 kernel: snd_hda_intel 0000:06:11.0: error -ENODEV: HSW/BDW HD-audio HDMI/DP requires binding with gfx driver

journalctl -b | grep i915
Sep 23 12:35:38 rke2-agent-02 kernel: i915 0000:01:00.0: [drm] *ERROR* Device is non-operational; MMIO access returns 0xFFFFFFFF!
Sep 23 12:35:38 rke2-agent-02 kernel: i915 0000:01:00.0: Device initialization failed (-5)
Sep 23 12:35:38 rke2-agent-02 kernel: i915: probe of 0000:01:00.0 failed with error -5

sudo dmesg | grep -i i915
[  469.071669] i915 0000:06:10.0: [drm] *ERROR* Device is non-operational; MMIO access returns 0xFFFFFFFF!
[  469.072615] i915 0000:06:10.0: Device initialization failed (-5)
[  469.073070] i915 0000:06:10.0: Please file a bug on drm/i915; see https://drm.pages.freedesktop.org/intel-docs/how-to-file-i915-bugs.html for details.
[  469.073073] i915: probe of 0000:06:10.0 failed with error -5

I have also installed the following packages as part of my troubleshooting:

sudo apt install -y \
  intel-opencl-icd intel-level-zero-gpu level-zero intel-level-zero-gpu-raytracing \
  intel-media-va-driver-non-free libmfx1 libmfxgen1 libvpl2 \
  libegl-mesa0 libegl1-mesa libegl1-mesa-dev libgbm1 libgl1-mesa-dev libgl1-mesa-dri \
  libglapi-mesa libgles2-mesa-dev libglx-mesa0 libigdgmm12 libxatracker2 mesa-va-drivers \
  mesa-vdpau-drivers mesa-vulkan-drivers va-driver-all vainfo hwinfo clinfo mesa-utils

According to this statement, the 6.8.0.45 kernel should be supported on a default Ubuntu Server 24.04 LTS installation

"Starting with Ubuntu Desktop* 23.04, the full range of Intel® client GPUs is expected to work with the default Ubuntu installation, except for GPU debugging features"

I could use some advice on how to troubleshoot further as I am unable to use the A380 in my VM for transcoding tasks until this gets resolved. Please advise, thanks!

[trademarkej]

Ok, so I was able to resolve my issue by re-creating my VM, installing the hwe enabled kernel and adding the intel_arc_a380.bin romfile to my hardware configuration in Proxmox. After a reboot, I can confirm that the i915 drivers were loading correctly.

sudo apt install  -y --install-suggests  linux-generic-hwe-24.04

[Earl_Intel]

Hi trademarkej,

Thank you for posting on the community!

We are happy to know that the issue for your Intel Arc A380 drivers is already resolved!

With that being said, I will no longer monitor this thread, if you have additional questions or issue, you can create a new thread for us to address your concerns.

Best regards,

Earl E.

Intel Customer Support Technician.