Intel® Arc™ & Iris® Xe Graphics - Windows* Installation failed with error code 1000

[Zus]

Hello!
today I've tried to update my Intel® Arc™ & Iris® Xe Graphics drivers. Managed to download them and tried to install. It opened up the setup, it seemed like everything was going fine, but when I restarted my laptop, to apply the changes correctly, I've noticed it didn't install properly.

I would greatly appreciate any help, as I've been struggling with this for a long time now, whenever there's a new graphics drivers update. What worked last time was installing the drivers manually, and not from the driver tool. But I don't remember how I've done it back then, since it was over a year ago.

[RobbieR_Intel]

Hello Zus,

Thank you for reaching out to our communities and for providing the necessary details that your system has. Upon further checking, it seems that you are currently using an Intel UHD Graphics as your processor is an Intel Core i5-11400H. The Intel Arc and Iris Graphics Drivers are designed for discrete graphics solutions, such as Intel Arc GPUs or Intel Iris Xe graphics, which are not present in the i5-11400H processor. Therefore, attempting to install these drivers on a system with only Intel UHD Graphics will result in compatibility errors, such as error 100 in the Intel Driver & Supper Assistant (IDSA).

Error 1000 typically indicates a mismatch between the hardware and the driver being installed. Since the i5-11400 processor does not support Intel Arc or Iris graphics, the driver installation fails.

If you have further questions, please let me know. I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[Zus]

But I did manage to upgrade these drivers before. Not through the intel drivers support assistant, but like manually. I don't remember exactly but I'm pretty sure I downloaded an installer from some intel website, and after the installation my drivers were up to date. 

[RobbieR_Intel · Accepted solution]

Hello Zus,

Thank you for your response. I understand before that you have updated your drivers manually. Upon further checking, it seems that you are referring to the download page here at Intel® Arc™ & Iris® Xe Graphics - Windows*.

Upon further checking, it seems that the Graphics Driver for Intel® UHD Graphics for 11th Gen Intel® Processors is also included on the Arc and Iris Xe Graphics Driver, however it is not labeled as an Iris Xe.

Please try to manually download the latest version, 32.0.101.6739 and ensure to perform a Clean Installation. 

I look forward to your response!

Best Regards, 

Robbie R.

Intel Customer Support Technician

[Zus]

Thank you a lot! It worked. May I also ask if I use this same link in the future for further updates, will it also work, or does it only work for the current latest version? If it's gonna work in the future I'll try to save it and not lose it.

[Mike_Intel]

Hello Zus,

Thank you for the update and we are glad that the issue is now fixed.

Yes, the link will be applicable to future release.

Since the thread is now marked as Solved, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician