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Intel Assistant unable to check for updates error

Sandrosilva
Beginner
1,704 Views

i keep receiving this error intel assistant unable to check for updates, any help pls

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4 Replies
DeividA_Intel
Employee
1,644 Views

Hello Sandrosilva,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with the Intel® Driver & Support Assistant (Intel® DSA). 


  

In order to better assist you, please provide the following:  


1. What is the operating system installed as well as the version and build?

2. Can you take a picture of the error?

3. Do you have an antivirus enabled?

4. Is the issue recent? Did the tool work before?

5. What is the browser that you are using to open the tool?



Regards,  

Deivid A.  

Intel Customer Support Technician  


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Itascaruss
Beginner
1,585 Views

I'm getting the same message: 

      Intel Driver & Support Assistant

            Unable to Check for Updates

Intel Driver & Support Assistant could not 

check for new updates.

Below is my operating system.

 

Device name Russ-Dell
Processor Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz 3.19 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Device ID 46B76B1D-2FCB-4CFE-8DF0-EAF291365163
Product ID 00326-10000-00000-AA148
System type 64-bit operating system, x64-based processor

Edition Windows 10 Home
Version 22H2
Installed on ‎5/‎30/‎2020
OS build 19045.2728
Experience Windows Feature Experience Pack 120.2212.4190.0

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DeividA_Intel
Employee
1,494 Views

Hello Sandrosilva,  


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


Hi Itascaruss, I recommend you to open a new thread so you can get proper support for your issue.

  


Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
1,380 Views

Hello Sandrosilva,  


 

I was checking your thread and see that we have not heard back from you.  


I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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