Intel Driver & Support Assistant resulting in an endless scan?

[Monique_Intel]

FINAL UPDATE: December 11, 9:50a PST
IDSA appears to be working for the majority of users now.  If you are still having issues running the IDSA scan, please open a new thread for assistance.

Thank you,
Monique with Intel Corporation

[Desertdweller]

I am having this problem of the endless scan. First noticed it today, November 17, 2020. Never had a problem before this. Log files from C:\ProgramData\Intel\DSA on my computer are attached as zip files.

[Monique_Intel]

@Desertdweller   Thank you for providing your logs.  I've sent them to our developers to help with our investigation on this particular issue.

Monique with Intel Corporation

[SJack2]

Here are some more log files from another machine exhibiting the same.

DSA was uninstalled, uninstalled with the uninstall tool, reinstalled, different browsers tried.

[gktka1]

I tried different browsers, uninstalled and reinstalled DSA, used uninstaller and reinstalled DSA. Windows 10 20H2 is up to date. I tried with or without VPN, antivirus, ad block and so on. My work computer is similar to my private laptop. There I've had a few updates through DSA since it stopped working for me here. I hope you can find a solution with the attached logs. Thank you.

[vitus]

I'm also experiencing an endless scan with IDSA. I've attached the logs from my IDSA I hope it helps in resolving this issue.

[devnullius]

https://community.intel.com/t5/Intel-Desktop-Boards/Intel-Driver-amp-Support-Assistant-suddenly-won-t-work-it-just/m-p/1233858/highlight/true#M54948

[Monique_Intel]

@devnullius  @vitus  @gktka1  @SJack2 @Desertdweller  

This is Monique with Intel.  We are releasing a new version of IDSA today that has a fix for the endless scan issue previously reported.  However there is a completely unrelated issue with our Intel Download Center servers that is impacting IDSA as well as other Download Center pages.  This has has been escalated internally and we are waiting for a fix.

Thanks for your patience,

Monique with Intel Corporation

[SJack2]

Yes, thank you, this new version has broken a previously working machine.

[Aubrey71]

I too am experiencing this same issue.  Are you still needing the log files, as this has just started occurring on machines here in the past few days or so?  Before, this has always worked flawlessly.

[Alex_Pax]

Reinstall didn't help. Old versions works fine.

Here is logs.

[Raguiar]

Also having the same issue ( installing 4 new NUC8BEH, 3 are ok the 4th ran into this issue).  Replying to keep track for a solution.

[Monique_Intel]

@Raguiar  @Alex_Pax  @Aubrey71  @SJack2  @devnullius @Desertdweller @gktka1 @vitus 

Thank you for your patience.  IDSA should be working for most users now.  If you are still experiencing an endless scan loop or red banner error message, please wait a few hours and try again.  It could take 24 hours for the propagation to complete globally.

Regards,

Monique with Intel Corporation

[Desertdweller]

Seems to be working now. Thanks!

[SJack2]

Can add to the positive reports, thank you. All up to date build 8935 on Gen7

[Aubrey71]

Thank you for the response and attention @Monique_Intel ,

I have verified that everything is functioning correctly now.

I appreciate the help.

[Raguiar]

Working! thanks!.

[devnullius]

I installed the new installer (4MB instead of 2MB) but the scan tool still hangs for me.

[devnullius]

Still not working from the EU. See attachment 😞

PS: in case it matters: Re: Re:Intel Corporation - Display - 27.20.100.8681 video randomly won't start to play until I reboot - Intel Community

[devnullius]

attachment

[Monique_Intel]

@devnullius  I saw your other thread regarding the issues with your video & the graphics driver.   If you are still having issues with the IDSA scan itself, the Intel agent can assist.  I will be closing this thread as the endless scan issue seems to be resolved for most users.

Thanks,

Monique with Intel Corporation