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Download, run, and attach the results of this utility:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Then, an Intel support engineer can assist you.
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Hello ZL000,
Thank you for posting on the Intel ® communities.
I am following up with your case and see that we have not heard back from you.
Please provide me with the information requested by Al so I can assist you further.
If you need more assistance do not hesitate to reply.
Regards,
David V
Intel Customer Support Technician
Under Contract to Intel Corporation
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