Intel HD 4000 No Display after loading Windows 7

[idata]

I have a new build. Its a 3770k with an Asrock Fatal1ty Professional and 16Gb of Mushkin memory.

The computer has been working great all week. Then all of a sudden today after switching my display via a button on the front from VGA to DVI between my old rig and my new rig the screen no longer displays on my new rig. I also have 2 keyboards on my desk and may have hit a hot key and changed something, I'm not sure.

I have tried Windows Key + P to change to projection mode and get nothing.

After rebooting the screen works until after the windows 7 loading icon disapears then the screen goes into power save mode.

When booting into safemode the screen works fine.

When changing the resolution and then booting back out of safemode the screen does not load.

When deleting the Intel HD 4000 driver and restarting then the screen will load.

After reinstalling the Intel HD 4000 Driver the screen nolonger loads.

I don't know why its doing this but I am no longer able to use the HD 4000 with my intel driver installed. Which renders onboard video pretty much useless for anything but basic functions.

I have tried deleting and reinstalling the driver and also the monitor and its driver as well.

Nothing seems to work.

Is there some kind of keyboard shortcut to change display ports? I'm currently on HDMI and my board has both HDMI and displayport. I have no way to test if its working with the display port. Also I am using an HDMI to DVI cable already.

This is just really odd seeing how everything was working preffectly fine then all of a sudden, nothing just blank.

I can hear the computer load, even the sound. I can even type and login, but I'm unable to see anything.

Also I have tried to set onboard video as default in my bios and still nothing will load as long as the Intel HD4000 driver is installed.

I have tried two different drivers versions, they both do the same thing.

Any suggestions would be greatfull thanks.

[idata]

Sorry - did not test out of the box - needed to attach machines to Domain Network - hence the Win7 Professional change.

[ROBERT_U_Intel]

No worries. I am waiting for delivery of a fresh system from ASUS. I will get that delta as soon as it arrives.

[idata]

Hey Robert,

Glad to see that you are back. as i said before, i did a factory installation of my UX31A, and it did not help.

Also i continued checking with a couple of more tv's only the disable/enable trick works, and only if the tv lets me select a source even if there is no input in it (not samsung tv's).

Hope that the system you'll get from asus will help you with the debug.

[RPapa1]

Hi everyone:

I posted a couple of week ago saying I was having issues like everyone else, one way or another. When it came time to play Need For Speed, I saw that the HD4k could not process fast enough. I installed an ATI 7750 1GDDR5 PCI-X and everything was better - speed, display, etc.

I'm happy, I'm done...and I'm happy that I'm done.

PS: I don't understand what's taking Intel so long to solve this. I CAN'T believe that they can't duplicate the situation in house, just my feeling on the whole thing.

Good Luck to all.

[idata]

@richard p Downgrade your HD 4000 to 8.15.xxxxxx

[ROBERT_U_Intel]

Quick update on the testing of the ASUS UX31A ordered for this issue investigation.

Out of box, the UX31A worked with no issues. Built in display, OK, VGA external display, OK, HDMI external display, OK.

Tested Dual Display clone, Extended Desktop, single display, either built in plus HDMI or VGA. Tested with 1 external, tested with 2 external (3 display mode) and all OK. Did shutdowns, standby, hibernate, all OK.

Ran Windows Update on ASUS build and tested above scenarios again. All OK.

Updated to the 15.28.7.2867 driver and ran the above scenarios again. All OK

Wiped the hard drive and did a clean install of Windows 7 Ultimate 64 bit. Tested above scenarios with fresh install. All OK

Ran Windows update on the fresh install and tested above scenarios. All OK

Updated to the 15.28.7.2867 driver and ran the above scenarios again. All OK

So the investigation continues testing different brands of displays and different brands of cables. Speaking of cables, one of the most common resolutions seen in this thread has been cables being replaced resolving the issue. So if you have not tested with a different display cable, you may want to try that.

[JHaki]

No DVI out? That is my problem, and I've used 2 new cables, both DVI-D, one single link and one dual link. Same result with both.

But, it will show Bios screen and swirling Windows 7 logo screen before my monitor shuts off and goes to sleep mode.

[idata]

Another report from me.

I have a system with i5 3570k, MB GB Z77-D3H and HD4000 will not show any signal on the screen.

This is really disappointing that the almighty Intel hasn't been able to resolve this yet. Thousands of customers seem to be affected.

Connecting my screens with straight DVI and D-SUB, none of them works.

[idata]

@anb8 Update your bios and Install HD 4000 8.15.xxxxx driver. 2nd option remove extra memory and temporary run your system with sngle ram and wait for further bios update and a much stable HD 4000 graphics update . 3rd Option buy a new graphic card.

[idata]

Thanks digjuv. Unfortunately cannot install either .exe or .zip version of 8.15 driver - I am getting "Your computer does not meet the minimum system requirements" error message.

Intel, what's UP????

[idata]

???

The 8.15.xxx driver should be on the install disc that came with your MB or system. How could the original driver that came with your system not meet minimum system specs?

[idata]

Upgrading BIOS and downgrading the driver has finally worked. THANKS!

[idata]

That was with the download from Intel website. It seems to be a known issues. Finally the old driver was loaded from Windows driver cache, or repository.

[idata]

@anb8 Welcome! wait 4 intel new graphics update. 

[idata]

my ux31a came with win7 64bit home premium straight from the box...

anyway mine was picked by the local supplier for inspection as they insist on checking by themselves why does the MicroHdmi isn't working although i told them it's a driver issue for sure .

[idata]

@eckhard

Update your bios and downgrade your HD4000 graphics driver to 8.15.xxxxxx. 2nd option remove extra ram and use a single ram only. 3rd buy a new graphic card.

@dan and fred

Try this site. http://ph.asus.com/Motherboards/Intel_Socket_1155/P8Z77V_LK/# download http://ph.asus.com/Motherboards/Intel_Socket_1155/P8Z77V_LK/# download

[idata]

2752 didn't solve the problem. Gave up and went VGA

[idata]

@dan for cables problem you need to update your bios. 8.15.xxxx is to fix system stability failure due to 9.17 bug. Note: fix for Chipset z77 series only.

[idata]

Problem solved

This 100% works with DZ77SL50K + i5 3570K + W7-64bit

Tried all drivers, updated bios - nothing, no video on integrated HDMI port... I find out that if you desable-enable video device it will work perfectly.

Then i decided to automate this by doing:

1. Download Devcon.exe for W7 64bit. https://juilliard.broward.edu/WinDDK/7600.16385.win7_wdk.100208-1538/tools/devcon/amd64/ https://juilliard.broward.edu/WinDDK/7600.16385.win7_wdk.100208-1538/tools/devcon/amd64/

or from Windows Driver Kit (WDK) 7.1.0″ from MS, ISO image - WinDDK\7600.16385.win7_wdk.100208-1538\tools\devcon\amd64\devcon.exe

2. Save it for example C:\Devcon

3. run as administrator CMD, go to C:\Devcon

4. execute: devcon find =display > displays.txt - this will save all video cards in C:\Devcon\displays.txt

5. check displays.txt there should be somethink like this:

PCI\VEN_8086&DEV_0162&SUBSYS_20308086&REV_09\3&11583659&0&10: Intel(R) HD Graphics 4000

1 matching device(s) found.

6. pick one unique number (in this case DEV_0162 ) from the device ID and check it by executing: devcon find *DEV_0162 - you should see only one maching record.

Ok now you have your HD400 unique ID and you wan to restart device when you start yours system. To do that simply:

1. Go to C:\Devcon\ right click Devcon.exe ->Properties->Compatability->Change setting for all users->Select "Run this as admin.."

2. Open windows Task Scheduler, create new task:

General tab: select "run with highest privileges"

Trigger: At startup

Actions: at Program/Script: C:\Devcon\devcon.exe; at Add argument (optional): restart *DEV_0162 - where DEV_0162 is your unique ID

3. Hit ok, enter password if prompted.

Restart, enjoy HD4000 via HDMI on Windows 7 64bit.

In case it fail when PC goes to sleep, or for some other reason, i have also prepared Hotkey to re-enable video:

1. Create shortcut on desktop to C:\Devcon\devcon.exe - for some reason id do't work in other locations...

2. Right click shortcut go to Properties, change target to: C:\Devcon\devcon2.exe restart *DEV_0162

Change Shortcut Key: Crtl+Alt+D (for example)

Comparability tab -> Select "Run this as admin.."

3. you need to remember that UAC window will pop up and you need to pres arrow <- key and then Enter to run that.

ps. Default user and default password is enabled on my system. http://support.microsoft.com/kb/315231 manual

Good luck,

Mantas

[idata]

A similar solution to the problem as you posted Mantas is here I added a bit of information on executing a script when coming out of sleep to run the Disable / Enable of the device via the devcon command.

The problem seems to be the HDCP handshake for HDMI / DVI connections on some displays when the driver initialises. My TV which is a Palsonic (Chinese Brand I think) is a few years old and its HDMI connector doesn't support the standard that the Intel driver wants. The Disable / Enable driver trick seems to make it work.

I also have bought a HDMI to VGA convertor from eBay, which supports HDCP 1.2 / 1.3 and both the DVI (using a DVI to HDMI cable) and the HDMI port activate fine when talking to the display via this convertor.

Example of one of these devices that I have is http://www.ebay.com.au/itm/PC-DVD-HDMI-VGA-Audio-HDTV-Video-Converter-Adapter-1920X1080-AU-FREE-SHIP-/320915637965?pt=LH_DefaultDomain_15&hash=item4ab81006cd PC DVD HDMI to VGA & Audio HDTV Video Converter Adapter 1920X1080 AU FREE SHIP | eBay

[idata]

Good work man! That should give them something to work with. I figure there must be devices that analyse the HDMI protocol for irregularities, likely within the company (Intel).