Re: Intel HD 4000 freezes my computer - Page 4

idata · ‎11-01-2012

I have Windows 8 and Intel HD 4000 graphics. The driver version is 9.17.10.2867. When I try to play a game in full screen it freezes my whole computer. Does anyone else have this problem? And is there a way to fix it?

VNeme · ‎12-03-2012

Lx board.

VNeme · ‎12-04-2012

The new update seems to have sorted it..so far so good!

entilza · ‎12-04-2012

The P8Z77-V LK BIOS on ASUS's site has also been updated to 0908. I will try this asap. Finally the website is working again.

idata · ‎12-27-2012

Hello...everyone... I have an problem with my intel HD 4000...

But my problem is... I can run the game, but when i try to tun on Anti Aliasing it automaticly restart my laptop and the message that i get is YOUR COMPUTER RAN INTO A PROBLEM and i need to wait till they get the information to 100% about the problem and it restart my laptop...

I have Win 8 64 Bit...

Laptop i5 core 2.6Ghz 8 Gb ddr3 ram and my graphic card supports Anti Aliasing... plz help me...

idata · ‎12-27-2012

Intel Core i5 3317U 2.6 GHz
8 GB DDR3
750 GB 5400 rpm Hard Drive
15.6-Inch Screen, Mobile Intel® HD 4000 graphics with shared graphics memory
Windows 8
Running any game but if i try to turn on MSAA to 2x or 4x i get the message MY cOMPUTER RAN INTO A PROBLEM and restart...

idata · ‎12-28-2012

This response has been edited due to its content.

idata · ‎01-05-2013

Hi.

I have similar/same problem.

My PC configuration:

Intel Core i5-3570K

Asus P8Z68-V LX (BIOS Version 4003)

Kingston HyperX KHX1600C9D3/4GX (8GB @ 1600 MHz)

Realtek ALC887 @ Intel Cougar Point PCH - High Definition Audio Controller [B-3] (driver R2.70)

Windows 7 Ultimate 64bit (with latest updates)

I tested this issue on:

Test Drive Unlimited 2

Colin McRae Rally 04

Trine

Worms Reloaded

Hitman Absolution (with v1.0.444.0.Update)

With default Intel HD 4000 Windows 7 drivers (8.15.10.2598) every game works in fullscreen mode (except Hitman - game background is flashing and whole game is dark).

Every later Intel HD 4000 driver (i try: 9.17.10.2849, 9.17.10.2875) above games works good in normal mode (no fullscreen), but when i try switch it to fullscreen (alt+enter) my PC is freeze.

NICHOLAS_F_Intel · ‎01-07-2013

Hi Rooff_,

Can I get you to test out two more drivers and see if you're issue is resolved? The first one is from Asus* for your specific motherboard; http://support.asus.com/download.aspx?SLanguage=en&p=1&m=P8Z68-V+LX&hashedid=QbKg5KhI5BjopWec http://support.asus.com/download.aspx?SLanguage=en&p=1&m=P8Z68-V+LX&hashedid=QbKg5KhI5BjopWec

The second one is our latest driver; http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng Download Center

Give those a try and let me know if it fixes the issue or not.

Thanks,

-Nic

idata · ‎01-08-2013

Yesterday I've downloaded these drivers (downloaded from many sources because I could not found posibilities to download it from Intel website):

8.15.10.2622

8.15.10.2626

8.15.10.2639

8.15.10.2653

8.15.10.2696

8.15.10.2712

8.15.10.2752

8.15.10.2761

8.15.10.2778

9.17.10.2828

9.17.10.2843

9.17.10.2849

9.17.10.2857

9.17.10.2867

9.17.10.2875

9.17.10.2897

9.17.10.2932

I check everyone and:

- drivers 8.15.10.xxxx works as I wrote in previous post

- drivers 9.17.10.xxxx freezing my PC 😕

As You ask I check also latest drivers (9.17.10.2828) from Asus website - still nothing.

The latest drivers from Intel website I've checked yesterday.

I could try to get You more help or clue with some debuger or something.

But You must tell me what i should install or simply what to do

NICHOLAS_F_Intel · ‎01-08-2013

Thanks for that info Rooff, can you post your dxdiag for me to take a look at as well? (Start -> Run -> dxdiag -> Save All Information) Just copy & paste it here and I'll take a look.

Thanks,

-Nic

idata · ‎01-08-2013

thanks Rooff_, finally I can launch all my games normal in fullscreen without having problems. And I really don't understand why or am I that stupid that there are no older drivers on the intel page up? It took one hour for me to get an old Intel driver (8.15.10.2761) and I don't found it on some intel pages or driver storage pages. No I must took it from DELL and thats for a company who is big like intel a joke that there are no older drivers easy to access via service center/downloadcenter.

idata · ‎01-09-2013

------------------

System Information

------------------

Time of this report: 1/9/2013, 14:12:36

Machine name: HOME

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: Polish (Regional Setting: Polish)

BIOS: BIOS Date: 08/22/12 12:09:15 Ver: 40.03

Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz

Memory: 8192MB RAM

Available OS Memory: 7900MB RAM

Page File: 1901MB used, 6011MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_844D1043&REV_09

Display Memory: 1760 MB

Dedicated Memory: 256 MB

Shared Memory: 1504 MB

Current Mode: 1680 x 1050 (32 bit) (60Hz)

Monitor Name: Dell 2209WA(Digital)

Monitor Model: DELL 2209WA

Monitor Id: DELF011

Native Mode: 1680 x 1050(p) (59.954Hz)

Output Type: DVI

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2828 (English)

Driver Version: 9.17.10.2828

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 8/3/2012 09:34:54, 8286720 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4222-11CF-FF78-47A4B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0162

SubSys ID: 0x844D1043

Revision ID: 0x0009

Driver Strong Name: oem16.inf:Intel.Mfg.NTamd64:iIVBD0:9.17.10.2828:pci\ven_8086&dev_0162

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC...

idata · ‎01-14-2013

Having the same problem on my MBA. Games freeze and load extremely slowly. I really wish this could be sorted out...

NICHOLAS_F_Intel · ‎01-14-2013

Hi Alec. You'll need to contact your OEM for assistance with this issue (specifically Apple*).

Thanks,

-Nic

idata · ‎01-18-2013

Hello guys. I got the same problem, here is my system:

Intel i5 3570k

Asrock Z77 pro 3 (latest bios 1.9)

16GB Corsair Vengeance 1600Mhz DDR3 Ram

1TB WD HDD

LG Optical Drive

The Onboard-GPU-Chip causes the problem for sure, because with an old Nvidia 8600GT no freezes occured. The temperatures are normal while playing. Windowed Mode didn't fix the problem either.

NICHOLAS_F_Intel · ‎01-18-2013

Hi tomok2404,

Can you provide a copy of your dxdiag please? (Start -> Run -> dxdiag -> Save All Information). Just copy & paste it here so I can take a look.

Thanks,

-Nic

idata · ‎01-18-2013

Sorry, but I wonder... How many dxdiag logs You'll need to look to solve this issue?

NICHOLAS_F_Intel · ‎01-18-2013

Everyones issue is respective to their specific hardware. So I guess I need one per user experiencing the issue

-Nic

idata · ‎01-18-2013

------------------

System Information

------------------

Time of this report: 1/18/2013, 22:27:52

Machine name: TIM-PC

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: German (Regional Setting: German)

System Manufacturer: To Be Filled By O.E.M.

System Model: To Be Filled By O.E.M.

BIOS: BIOS Date: 12/04/12 17:45:24 Ver: 04.06.05

Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz

Memory: 16384MB RAM

Available OS Memory: 15310MB RAM

Page File: 3129MB used, 27490MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_01621849&REV_09

Display Memory: 1760 MB

Dedicated Memory: 1024 MB

Shared Memory: 736 MB

Current Mode: 1808 x 1014 (32 bit) (60Hz)

Monitor Name: PnP-Monitor (Standard)

Monitor Model: 22W_LCD_TV

Monitor Id: OEM3700

Native Mode: 1920 x 1080(i) (60.053Hz)

Output Type: HDMI

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2932 (English)

Driver Version: 9.17.10.2932

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 12/12/2012 16:42:36, 12615680 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4222-11CF-8D70-6821B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0162

SubSys ID: 0x01621849

Revision ID: 0x0009

Driver Strong Name: oem19.inf:Intel.Mfg.NTamd64:iIVBD0:9.17.10.2932:pci\ven_8086&dev_0162