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abesab
Beginner
559 Views

Intel HD 520 graphics - screen won't turn back on after it turns off

My laptop's screen is configured to turn off after X minutes when no activity (a power setting). However, after the screen does turn off, it refuses to turn back on. Laptop is still on, indicator lights are on, I can hear the fan. Doesn't respond to touchpad, keyboard, or power button. Requires a hard power off.

 

Intel HD 520 graphics. The driver version is 25.20.100.6577, latest as of this writing. Windows 10. The laptop itself is Acer E5-574-597Q.

 

When I uninstall the Intel graphics driver and go back to the Microsoft basic display adapter driver, the issue goes away so I am almost 100% sure it is due to Intel's driver.

1 Reply
n_scott_pearson
Super User Retired Employee
108 Views

You have a laptop. You should only be running the drivers provided by your laptop vendor. Support issues are the sole responsibility of your laptop vendor.

...S

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