Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Community Manager
6,335 Views

Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

I have the Lenovo Yoga 13 w/i7, 8GB RAM, and Integrated Intel HD 4000. The Directv2pc works no problem on other systems but not this new Lenovo. Any advice on how to enable the screen capture protection? Let me know if any debugging info is desired. Thanks.

0 Kudos
96 Replies
Highlighted
5 Views

Hi everyone. We're still working on this issue. I'll let you know if/when we come up with a solution!

Thanks for your patience,

-Nic

0 Kudos
Highlighted
Beginner
5 Views

Nic, just chiming in to update you on my non-Intel Toshiba. It's no longer a problem with just Intel. My old Toshiba (the X205) is now receiving the same message on occasion on an nVidia display that never had that problem until this month. Though it's not permantent, the message has popped up a few times on a graphics card that was fully supported. I think it's time for me to pester DirecTV about the problem that is happening on two different graphics cards, especially since one never had the problem until this month.

0 Kudos
Highlighted
5 Views

Thanks for that information Mark. Just as an overall status update to everyone; I've recently learned that the DirecTV2PC app is actually supported by Cyberlink* not DirecTV themselves. This issue is being looked into with Cyberlink* now and I'll let you all know when I have some good information.

Thanks again,

-Nic

0 Kudos
Highlighted
5 Views

Hello everyone, I have a bit of an update for you about this situation.

A potential work around has been discovered, which may/may not fix your issue, you need only try and let me know what your results are here.

Right click your Desktop -> Personalization.

Select a "High Contrast Theme" from the selections that are labeled as such.

@Tzarigor: You're the only one running Win7* in this issue, so I'm not 100% sure this will fix your problem.

Everyone though, if you can - please let me know the results of this testing.

Thank you again for your patience!

-Nic

0 Kudos
Highlighted
Community Manager
5 Views

@nic: On Standard Def media, it plays after selecting a "High Contrast Theme". High Def media shows a Green Screen only with audio playing.

0 Kudos
Highlighted
5 Views

Thanks BW. Can you provide a copy of your GMCP report? Ctrl + Alt + F12 -> Options And Support -> Information Center -> Save

I want to see if your using LVDS or eDP.

Thanks,

-Nic

0 Kudos
Highlighted
Community Manager
5 Views

@nic: After selecting the "High Contrast Theme", playing a video (both SD and HD) did not prompt the error dialogue any longer. The video began to play, but with only audio and no video--black screen only. Playback controls were available and when I hit FastForward, I could see the video, but when I pressed play it went back to a black screen. I also tested with a lower resolution and received the same results.

Thanks for your continued efforts on this issue.

0 Kudos
Highlighted
Community Manager
5 Views

Nic, this gives me the same outcome as BW. Here's my GMCP report output:

Intel(R) HD Graphics 4000

Report Date: 2/14/2013

Report Time[hh:mm:ss]: 15:01:41

Driver Version: 9.17.10.2932

Operating System: Windows 8 (6.2.9200)

Default Language: English (United States)

DirectX* Version: 11.0

Physical Memory: 7893 MB

Processor: Intel64 Family 6 Model 58 Stepping 9

Processor Speed: 2494 MHz

Vendor ID: 8086

Device ID: 0166

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4000

Video BIOS: 0.0

Current Graphics Mode: 1366 by 768

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 3.55

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 11.42 inches

Vertical: 06.30 inches

Monitor Supported Modes:

1366 by 768 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 4C A3 00 02 FF FF FF FF

00 0C 01 03 80 1D 10 FF 2F 00 00 A0 57 49 9B 26

10 48 4F 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 9E 1B 56 78 50 00 18 30 30 20

25 00 25 A5 10 00 00 19 00 00 00 FD 00 00 3C 00

D9 08 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 D5

* Other names and brands are the property of their respective owners. *

0 Kudos
Highlighted
Community Manager
5 Views

Intel(R) HD Graphics 4000

Report Date: 2/14/2013

Report Time[hh:mm:ss]: 16:38:31

Driver Version: 9.17.10.2843

Operating System: Windows 8 (6.2.9200)

Default Language: English (United States)

DirectX* Version: 11.0

Physical Memory: 8071 MB

Minimum Graphics Memory: 64 MB

Maximum Graphics Memory: 1664 MB

Graphics Memory in Use: 428 MB

Processor: Intel64 Family 6 Model 58 Stepping 9

Processor Speed: 2395 MHz

Vendor ID: 8086

Device ID: 0166

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4000

Video BIOS: 0.0

Current Graphics Mode: 1600 by 900

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 11.42 inches

Vertical: 06.69 inches

Monitor Supported Modes:

1600 by 900 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 30 E4 60 03 00 00 00 00

00 15 01 03 80 1D 11 78 0A 00 05 00 00 00 00 00

00 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 2E 26 40 B8 60 84 0C 30 30 30

23 00 26 A6 10 00 00 19 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 FE 00 4C

47 20 44 69 73 70 6C 61 79 0A 20 20 00 00 00 FE

00 4C 50 31 33 33 57 44 32 2D 53 4C 42 31 00 9B

* Other names and brands are the property of their respective owners. *

0 Kudos
Highlighted
Community Manager
5 Views

@nic: Here's my report.

Intel(R) HD Graphics 4000

Report Date: 2/14/2013

Report Time[hh:mm:ss]: 14:58:08

Driver Version: 9.17.10.2817

Operating System: Windows 8 (6.2.9200)

Default Language: English (United States)

DirectX* Version: 11.0

Physical Memory: 3970 MB

Minimum Graphics Memory: 64 MB

Maximum Graphics Memory: 1664 MB

Graphics Memory in Use: 40 MB

Processor: Intel64 Family 6 Model 58 Stepping 9

Processor Speed: 1696 MHz

Vendor ID: 8086

Device ID: 0166

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4000

Video BIOS: 0.1

Current Graphics Mode: 1600 by 900

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 3.55

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 17.32 inches

Vertical: 09.84 inches

Monitor Supported Modes:

1600 by 900 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 4D D9 FA 06 01 00 00 00

00 0C 01 03 80 2C 19 FF 2F 00 00 A0 57 49 9B 26

10 48 4F 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 30 2A 40 5E 61 84 18 30 3A 74

48 00 BB F9 10 00 00 18 00 00 00 FC 00 4C 4D 32

30 30 57 44 34 2D 53 4C 42 31 00 00 00 FD 00 00

3C 00 58 0B 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 5C

* Other names and brands are the property of their respective owners. *

0 Kudos
Highlighted
Community Manager
5 Views

Another confirmation... I have a Dell XPS 2710 all-in-one. I also get the message from DirecTV2PC regarding the screen capture issue. I have just updated the driver from Dell's site, but have not restarted. I'll check again once I do that, but I am doubtful it will make a difference based on the information in this thread. Also, my system is showing the connector type is EDP.

Also, a big thanks to Intel for actually responding on the thread with updates. It sucks that it isn't working, but it's awesome commitment to the customers (at least so far... so keep it up please).

0 Kudos
Highlighted
5 Views

Hello everyone,

I've got some unfortunate news. I've recently learned that the company which supports this software, Cyberlink*, is no longer updating the application, which has resulted in a loss of support for our products. DirecTV* in turn, is not actively seeking an update to this application as well.

A detailed explanation from one of our engineers follows, let me know if there are any questions on it;

"Intel's Windows 8 drivers only support OS methods to protect video content. The current version of DirecTV2PC software only attempts to use old proprietary methods on Intel hardware.

Other vendors are still using the same methods they did on previous OSes. (either OS or their own proprietary methods which are compatible with Windows 8).

In any case, Intel does not support the older proprietary methods that were used in Windows 7.

Unfortunately, DirecTV2PC only attempts to use old proprietary methods on Intel hardware.

This is not something that Intel can fix. Intel's old proprietary interfaces are incompatible with Windows 8."

 

 

What I would now advise, would be that you - as DirecTV* & indirectly Cyberlink* customers, contact them both and provide feedback as well as a request from them to update their application. I've provided links below for you to do this as well. Additionally, any feedback you leave here - I will take note of.

 

DirecTV*: http://www.directv.com/DTVAPP/content/contact_us Contact Us - DIRECTV* Contact Info & Tech Support

 

Cyberlink*: http://www.cyberlink.com/stat/company/enu/cyberlink-offices.jsp CyberLink* Worldwide Offices | CyberLink*

 

 

Thank you for your patience, sorry we were unable to fix the issue.

-Nic

 

0 Kudos
Highlighted
Community Manager
5 Views

I for one truly appreciate the extent to which you've addressed this issue, Nic. Thank you.

OK, everyone...it's time to make a concerted effort to get DirecTV to update their product.

0 Kudos
Highlighted
Community Manager
5 Views

Agree with others! Thanks for all of the assistance in trouble-shooting the issue.

Off to put in a request with Directv.

Tom

0 Kudos
Highlighted
Community Manager
5 Views

Nic:

I purchased an Aspire V5-571p laptop with intel HD 4000 graphics, which I was hoping to use Directv2pc with.

After installation, I experienced the issue of screen capture protection not supported error. Searching the internet, I found this forum, which seems to address the issue.

I contacted Directv by email, and received a standard reply. I called them and talked with a technician, who after checking, was not aware of a problem. He said he would submit the problem up the chain. My experience with Directv, would suggest that for your complaint to be dealt with, you need to call,(1-800-531-5000) and talk with a technician and insist that it is a problem with the software.

After reading your description of the problem Nic, that it is related to the Win 8 drivers ( my laptop came with Win8), I installed WinXP onto the laptop, with Intel HD 4000 WinXP drivers, hoping that should resolve the problem. After the installation, and installing Directv2pc onto the WinXP install, I got the exact same screen capture protection not supported error. Is this consistent with the engineers explanation of the problem? I would have thought that the WinXP driver would support the older proprietary methods.

0 Kudos
Highlighted
5 Views

Hi Brad,

Does your system with XP have all of it's updated and service packs installed? It needs to have SP2 installed at the very least in order for it to work. Additionally, which driver is installed? Are you only experiencing the problem with recorded playback? Or also with live TV?

Thanks,

-Nic

0 Kudos
Highlighted
Community Manager
5 Views

Hi Nic:

It has SP3 installed, and all updates, and I downloaded the graphics driver from your site. The graphics info is:

Intel(R) HD Graphics 4000

Report Date: 3/18/2013

Report Time[hh:mm:ss]: 10:21:54

Driver Version: 6.14.10.5436

Operating System: Windows XP Home Edition Service Pack 3(5.1.2600)

Default Language: English (United States)

DirectX* Version: 9.0

Physical Memory: 3389 MB

Minimum Graphics Memory: 127 MB

Maximum Graphics Memory: 256 MB

Graphics Memory in Use: 33 MB

Processor: x86 Family 6 Model 58 Stepping 9

Processor Speed: 1696 MHz

Vendor ID: 8086

Device ID: 0166

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4000

Video BIOS: 2132.5

Current Graphics Mode: 1366 by 768

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Plug and Play Monitor

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 13.39 inches

Vertical: 07.48 inches

Monitor Supported Modes:

1366 by 768 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 06 AF EC 31 00 00 00 00

00 15 01 04 95 22 13 78 02 0B B5 97 57 54 8C 26

23 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 12 1B 56 46 50 00 23 30 26 16

36 00 58 C1 10 00 00 18 00 00 00 0F 00 00 00 00

00 00 00 00 00 00 00 00 00 20 00 00 00 FE 00 41

55 4F 0A 20 20 20 20 20 20 20 20 20 00 00 00 FE

00 42 31 35 36 58 54 4E 30 33 2E 31 20 0A 00 2E

The problem presents exactly the same as with the installation on Win8, The program starts and runs without a problem, but when I try to play a recording it will not playback the recording, I get the same window opening with the same message:

Directv2PC cannot display this video because your graphics card does not currently support screen capture protection for protected content. Try updating your graphics card driver or modify your driver settings.

The program only allows playback of programs being recorded or recorded on the DVR, but does not allow watching live programing.

Thanks for you quick response, let me know if you have any additional question,

Brad Falk

0 Kudos
Highlighted
5 Views

Are you attempting to display HDCP content on your laptop screen, or on an externally connected display?

0 Kudos
Highlighted
5 Views

Additionally, can you try running the advanced mode of this Cyberlink* application (bluray tester)

http://www.cyberlink.com/prog/bd-support/diagnosis.do CyberLink Blu-ray Disc Support

Can you post a screenshot of the report when it finishes as well? I'm curious to see what it says about your systems HDCP compatability.

Thanks again,

-Nic

0 Kudos
Highlighted
Community Manager
5 Views

Nic:

I was attempting to display the content on the laptop display no external display was attached.

The reason I installed WinXP, was to use the directv2PC program, I have restored Win8. I did keep a image from the winxp installation, so if you believe it would be important to perform some additional dx, I could do that, but I will be busy tomorrow.

Thank you for your help.

Brad Falk

0 Kudos