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Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

I have the Lenovo Yoga 13 w/i7, 8GB RAM, and Integrated Intel HD 4000. The Directv2pc works no problem on other systems but not this new Lenovo. Any advice on how to enable the screen capture protection? Let me know if any debugging info is desired. Thanks.

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I used a Toshiba Satellite X205-S7483 before I got this Toshiba Satellite P875-S7310 and have been using an external monitor to watch DirecTV2PC. The monitor is an Asus VS278 series monitor. It works with DirecTV2PC. The Intel HD Graphics 4000 "Display adapter" as it is listed in the Device Manager does not.

The X205 machine I have uses a NVIDIA GeForce 8700M GT with 256MB VRAM.

The P875 machine uses the Intel HD Graphics 4000 display adapter, using the latest display driver from Toshiba (9.17.10.2843) and tested the Generic one that showed up in Windows Update (optional update) as well as the original driver that was on the machine when I got it. All drivers failed to work with DirecTV2PC on the Intel display adapter.

Both used the same HDMI cable.

Clearly it's not a "monitor" issue here, it's an Intel issue.

Would you like my X205 DxDiag information in another post for comparison?

[Toshiba Satellite P875-S7310 DxDiag]

------------------

System Information

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Time of this report: 1/23/2013, 21:26:36

Machine name: SHINRALABS01

Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.121119-1606)

Language: English (Regional Setting: English)

System Manufacturer: TOSHIBA

System Model: Satellite P875

BIOS: 6.00

Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz

Memory: 8192MB RAM

Available OS Memory: 8076MB RAM

Page File: 4528MB used, 8155MB available

Windows Dir: C:\windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_FB101179&REV_09

Display Memory: 1664 MB

Dedicated Memory: 32 MB

Shared Memory: 1632 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: VS278

Monitor Id: ACI27A1

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: HD15

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2843 (English)

Driver Version: 9.17.10.2843

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: Thread group

Driver Attributes: Final Retail

Driver Date/Size: 8/23/2012 16:07:54, 12601856 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-D279-1ADBB7C2C435}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0xFB101179

Revision ID: 0x0009

Driver Strong Name: oem30.inf:5f63e5341859ec8c:iIVBM0_C0:9.17.10.2843:pci\ven_8086&dev_0166&subsys_fb101179

Rank Of Driver: 00E00001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

...

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Thanks for all the info everyone, the more the merrier. I've got some more questions for those just now joining us;

@law00: What display are you using, how is it connected, and are you going through an AV/R? Also, have you tested your OEM's latest driver as well as the Intel® latest driver?

@Mark: On the S7310, have you tested with the latest Intel® driver?

Thanks,

-Nic

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Just "downgraded" to the latest Fujitsu driver, version 9.17.10.2843. Install told me that the installed driver was newer, but installed anyway. Same error.

"DIRECTV2PC cannot display this video because your graphics card does not currently support screen capture protection for protected content. Try updating your graphics card driver or modify your driver settings."

Rolling back driver to latest version because this obviously did not help.

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@law00: What display are you using, how is it connected, and are you going through an AV/R? Also, have you tested your OEM's latest driver as well as the Intel® latest driver?

I have tried the latest drivers and no change. My computer is an all-in-one so it is a built-in display.

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@nic: Yes, I tested the latest Intel Driver that was submitted to Windows Update. When I saw the thread, I had rolled back the driver to the factory shipped version, then updated to the Toshiba released version. I can update the driver to the one from Windows Update again and retest for you with the DxDiag information for the newest driver if that is where you were heading.

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People have been having this issue for four months, and nothing has been done about it. I have decided that I will just use Netflix and HBO Go to watch movies from my new tablet, and will think twice about purchasing Intel anything in the future.
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One other thing that the DirecTV* tech informed me of, was that in order to view DVR content on your machine, you need to have the DVR and computer on the same network (you can't watch it on your iPhone across country, as an example).

Is everyone who is having the issue here, attempting to watch recorded TV from some place other than their home network connection? Or are you directly connected to your home network with the DVR?

Thanks,

-Nic

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@nic

I guess I'm going out on a limb here, but I'm pretty sure everyone here is working under that knowledge and we are all connected to same network connection as our DVR.

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Yes, the DirecTV2PC application only works on a local area network, not across the internet. My other two Windows 8 computers that function properly (and do not have Intel graphics) are located in my house.

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Okay. I figured that was probably the case, but needed to ask anyways. I'm going to contact the DirecTV* folks again next week and see if I can't figure this out with them. Intel* created HDCP, which is why it's extra-confusing as to why a lack of content protection would be detected by the software!

Stay tuned, I will return!

-Nic

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Yes, it is on the same network. If you read the problem reports carefully, I stated that I have no problem viewing the DVR content list and viewing SD content .. only the HD content generates the green screen.

My other concern is whether Intel HD 4000 driver is compatible with viewing Blu-Ray content. Does anyone have a Blu-Ray player on the PC that is having problems with DIRECTV2PC and can you view Blu-Ray movies on that player via the integrated Intel graphics engine? I don't have one but was planning on getting one in the near future.

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@nic: All my laptops stay at home, if they do leave the house it is not to watch DirecTV2PC. For me, it was already implied that the DVR could not stream across the internet, only across the home network within the same subnet. In other words, yes I am trying to stream over the home network on the same subnet. I'm pretty sure the DVR is not capable of streaming to a different subnet (at least not yet).

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Yes, Nic. We wouldn't even be able to "see" our DVRs if not on the same LAN.

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Nic, I assume our discussions with DirecTV has not resulted in a solution?

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Nine more days and nothing from Nic. I doubt this issue will be resolved, and Intel obviously does not care.

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I have this issue, as well. Sad that there is no reply. This graphics chip from Intel has been out for quite awhile. I'm surprised there is no fix, yet. Given that there hasn't been a reply for quite some time to this, I'm guessing the only resort is to go with an add-on graphics card.

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It's so annoying that I can't use my newer computer that's powerful enough to run DirecTV2PC and yet can't even use it because of some stupid thing called Screen Capture Protection. Is it too much to ask for Intel and DirecTV to work together to solve this annoying problem instead of putting blame on the other company of why it doesn't work?

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Sorry for the delay everyone. Contact with DirecTV has been made, we're just waiting on a reply so we can get things started.

Thanks,

-Nic

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Is anybody there?

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My sentiments, too .. is anybody out there?

Has Intel communicated with Directv about Directv2pc problems with HD 4000 drivers?

I don't think there is any motivation on the part of Directv to do anything to fix Directv2pc .. after all, they are more than happy to sell you their Nomad device and service that accomplishes pretty much the same thing.

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