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Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

I have the Lenovo Yoga 13 w/i7, 8GB RAM, and Integrated Intel HD 4000. The Directv2pc works no problem on other systems but not this new Lenovo. Any advice on how to enable the screen capture protection? Let me know if any debugging info is desired. Thanks.

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Nic:

restored the xp image, and ran the adviser. the log file is:

Check ItemBD Ready?InfoCPU : Intel(R) Core(TM) i5-3317U CPU @ 1.70GHzYes __dwItemID=1001__ : szLibCPUName = Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz __dwItemID=1002__ : dwLibClockRate = 1696 __dwItemID=1003__ : dwLibFamily = 6, dwLibModel=58, dwLibStepping=9 __dwItemID=1004__ : dwLibNumPhysicalProc = 4, dwLibNumCorePerPackage=8, dwLibNumLogicalPerCore=0 __dwItemID=1005__ : dwLibCorePerPackage = 8, dwLibTotalLogicals=16 __dwItemID=1006__ : szWMIName=Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz __dwItemID=1007__ : szWMIManufacturer=GenuineIntel __dwItemID=1008__ : dwWMIMaxClockSpeed=1696 __dwItemID=1009__ : bBatteryExist=1 __dwItemID=1010__ : szGuess=i5 GPU (Hardware acceleration) : No hardware decoder detectedYes System Memory : 2048 MBYes Operating System : Windows XP Service Pack 3Yes Operating System : Windows XP Service Pack 3Yes Graphics Card : Intel(R) HD Graphics 4000Yes __dwItemID=1301__ : Adapter Compatibility: Intel Corporation __dwItemID=1302__ : VideoProcessor: Intel(R) HD Graphics Family Graphics card video memory : 256 MB Graphics Card Driver : 6.14.10.5436Nohttp://www.cyberlink.com/bdhd/diagnose.jsp?Page=5&ValueShown=6.14.10.5436&ToolVersion=2.0.5913.0&Lan... More Info__dwItemID=1501__ : 2D Driver=6.14.10.5436 __dwItemID=1502__ : COPP=Yes __dwItemID=1503__ : RGBOverlay=No __dwItemID=1504__ : DEVICE=N/A __dwItemID=1601__ : Driver 0: __dwItemID=1602__ : [D:] HL-DT-ST DVDRAM GU61N __dwItemID=1603__ : eHCMDrvType=0x00006fc7 __dwItemID=1604...
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Nic:

This am, I tried connecting to flat screen via hdmi, with only that display, and running the adviser, the log is:

Check ItemBD Ready?InfoCPU : Intel(R) Core(TM) i5-3317U CPU @ 1.70GHzYes __dwItemID=1001__ : szLibCPUName = Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz __dwItemID=1002__ : dwLibClockRate = 1695 __dwItemID=1003__ : dwLibFamily = 6, dwLibModel=58, dwLibStepping=9 __dwItemID=1004__ : dwLibNumPhysicalProc = 4, dwLibNumCorePerPackage=8, dwLibNumLogicalPerCore=0 __dwItemID=1005__ : dwLibCorePerPackage = 8, dwLibTotalLogicals=16 __dwItemID=1006__ : szWMIName=Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz __dwItemID=1007__ : szWMIManufacturer=GenuineIntel __dwItemID=1008__ : dwWMIMaxClockSpeed=1696 __dwItemID=1009__ : bBatteryExist=1 __dwItemID=1010__ : szGuess=i5 GPU (Hardware acceleration) : No hardware decoder detectedYes System Memory : 2048 MBYes Operating System : Windows XP Service Pack 3Yes Operating System : Windows XP Service Pack 3Yes Graphics Card : Intel(R) HD Graphics 4000Yes __dwItemID=1301__ : Adapter Compatibility: Intel Corporation __dwItemID=1302__ : VideoProcessor: Intel(R) HD Graphics Family Graphics card video memory : 256 MB Graphics Card Driver : 6.14.10.5436Nohttp://www.cyberlink.com/bdhd/diagnose.jsp?Page=5&ValueShown=6.14.10.5436&ToolVersion=2.0.5913.0&Lan... More Info__dwItemID=1501__ : 2D Driver=6.14.10.5436 __dwItemID=1502__ : COPP=Yes __dwItemID=1503__ : RGBOverlay=No __dwItemID=1504__ : DEVICE=N/A __dwItemID=1601__ : Driver 0: __dwItemID=1602__ : [D:] HL-DT-ST DVDRAM GU61N __dwItemID=1603__ : eHCMDrvType=0x00006fc7 __dwItemID=1604__ : CDRom=1 DVDRom=1 BDRom=0 HDDVDRom=0 Blu-ray Disc Drive : Not foundNo<a href="http://www.cyberlink.com/bdhd/diagnose.jsp?Page=6&ValueShown=Not%20found&ToolVersion=2.0.5913.0&Lang......
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Thanks for the updates Brad. If you go to your graphics control panel (ctrl + alt + f12) and look at the system information for your built-in display (via dropdown), does it say it has the connection type; eDP, or LVDS?

Thanks,

-Nic

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The screen capture of the system info, I believe you are referencing is:

Brad Falk

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Thanks again for the info Brad. I'm a little concerned as to whether this will work, based on the fact that your system uses Embedded Display Port (eDP) which is a newer technology, and is having problem with DirecTV2PC.

I've forwarded your issue up to one of our specialists though, I'll update this when I get a response.

Thanks,

-Nic

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I have the same problem with the same error message on my new Dell XPS 12. It has the same graphics card. I'd love a solution as this program worked great on my last laptop.

Thanks!

Phil

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Hi psrendall,

Can you provide a copy of your dxdiag please? (Start -> Run -> DxDiag -> Save All Information). Also, I need a copy of your Intel Graphics Report, instructions on how to get that are located here; http://www.intel.com/support/graphics/sb/cs-009476.htm http://www.intel.com/support/graphics/sb/cs-009476.htm

Thanks,

-Nic

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here you go...

------------------

System Information

------------------

Time of this report: 3/25/2013, 14:37:16

Machine name: KPAD

Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130108-1504)

Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

System Model: XPS 12 9Q23

BIOS: A05

Processor: Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz (4 CPUs), ~2.0GHz

Memory: 8192MB RAM

Available OS Memory: 8072MB RAM

Page File: 2542MB used, 6744MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 144 DPI (150 percent)

System DPI Setting: 120 DPI (125 percent)

DWM DPI Scaling: Enabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_05891028&REV_09

Display Memory: 1664 MB

Dedicated Memory: 32 MB

Shared Memory: 1632 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD03A1

Native Mode: 1920 x 1080(p) (59.934Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2849 (English)

Driver Version:

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: Thread group

Driver Attributes: Final Retail

Driver Date/Size: 9/13/2012 06:09:56, 12602368 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-B978-8325B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x05891028

Revision ID: 0x0009

Driver Strong Name: oem152.inf:5f63e5341859ec8c:iIVBM0:9.17.10.2849:pci\ven_8086&dev_0166&subsys_05891028

Rank Of Driver: 00E00001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87F...

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and ....

Intel(R) HD Graphics 4000

Report Date: 3/25/2013

Report Time[hh:mm:ss]: 14:41:28

Driver Version: 9.17.10.2849

Operating System: Windows 8 (6.2.9200)

Default Language: English (United States)

DirectX* Version: 11.0

Physical Memory: 8071 MB

Minimum Graphics Memory: 64 MB

Maximum Graphics Memory: 1664 MB

Graphics Memory in Use: 84 MB

Processor: Intel64 Family 6 Model 58 Stepping 9

Processor Speed: 2494 MHz

Vendor ID: 8086

Device ID: 0166

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4000

Video BIOS: 0.0

Current Graphics Mode: 1920 by 1080

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 11.02 inches

Vertical: 06.30 inches

Monitor Supported Modes:

1920 by 1080 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 30 E4 A1 03 00 00 00 00

00 16 01 04 95 1C 10 78 02 E1 D5 98 59 57 93 27

1F 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 1A 36 80 A0 70 38 1F 40 30 20

35 00 14 9C 10 00 00 1A 1A 36 80 A0 70 38 1F 40

30 20 35 00 14 9C 10 00 00 1A 00 00 00 FE 00 46

39 54 4D 4E 80 31 32 35 57 46 31 0A 00 00 00 00

00 00 41 21 A4 01 00 00 00 0A 01 0A 20 20 00 09

* Other names and brands are the property of their respective owners. *

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Thanks for the info - Can you check the same spot where you got that second report, under the drop-down for "Built-In Monitor" and tell me if it's using connection type: eDP or LVDS?

Also, can you update the following software:

1. Update to Dell's* latest display driver for your system; http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/xps-12-l221x?driverId=J87MC&osCod... Driver Details | Dell US

2. Update to Dell's* latest Management Engine driver for your system; http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/xps-12-l221x?driverId=DRCC7&osCod... Driver Details | Dell US

3. Update your Microsoft* .NET Framework to the latest version; http://www.microsoft.com/net/download/version-4 Download .NET for: Desktop, Server & Development | Microsoft .NET Framework

 

After getting the above information for me, and installing these updates - let me know if the situation has improved at all.

 

Thanks,

-Nic

 

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For anyone still wanting to look into this issue. I have been informed that HDCP is controlled by the Intel® Management Engine driver. These are provided exclusively by OEM's though (unless you are using an Intel® motherboard). Seek out the driver from your OEM, install it - and see if you are still seeing the invalid-HDCP pop-up. Let me know if there is any improvement or not too please

Thanks,

-Nic

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If you guys want a simple fix that worked for me, here it is:

1. Right-click on the Directv2pc icon and select 'properties'.

2. Click the 'compatibility' tab and select to run under Windows 2000 compatibility. Also check the box next to 640x800.

3. Exit and right click on your desktop. Choose Graphics Properties. Select 'Advanced Mode'. And change your color depth to 16 bit.

4. Re-run the app.

This was the fix for me. Let me know if it worked for you.

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I had the same problem with the screen capture protection error and tried almost everything from earlier posts.. Switching the theme to high contrast black. is what worked for me. Im not sure what setting it changed but I have no problem streaming sd or hd now.

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I got the direct pc to work by running compatibility to windows xp service pack 2. Then adjusting to a high contrast theme. It will only work once when you open a show. If you want to open another recording you have to quit the program and restart it. Goodluck.

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Joe -

I'm running Win 8 basic on a Lenovo # 5480 and cannot get Directv to work off of their recorders. However, it does work quite well when you just want Online Viewing.

When you have to record a program and then play it back from the DVR, I get the Unprotected data stream error.

I see that this has been going on since January. Directv says it is a problem with the Lenovo driver. Lenovo says it is a problem with the driver for the Intel 4000 card and had me switch to the newest Intel driver.

Six months to fix a hard failure is a bit unreasonable, not impossible but difficult to believe. Given the exposure level of this failure (millions of customers across every laptop or desktop using this card and varied operating systems) you'd think Intel would have the fix already.

Has anyone from Intel even acknowledged that this is their bug yet?

Don

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DirecTV2PC Playback Advisor was giving me grief about screen capture protection, so I updated the Intel HD Graphics 4000 card graphics driver on my new Lenovo T310s, running Win7 Pro 64b. That fixed that problem, but now its complaining about the Graphics Card Driver 9.17.10.2843, with a big fat red "NO" on compatibility. What next? Here's the DPA Log:

Check ItemPC Playback Ready?InfoCPU : Intel(R) Core(TM) i5-3320M CPU @ 2.60GHzUnknownhttp://www.cyberlink.com/stat/oem/directv/dtcp-ip-advisor/enu/troubleshooting.jsp# 1 More Info__dwItemID=1001__ : szLibCPUName = Intel(R) Core(TM) i5-3320M CPU @ __dwItemID=1002__ : dwLibClockRate = 2594 __dwItemID=1003__ : dwLibFamily = 6, dwLibModel=58, dwLibStepping=9 __dwItemID=1004__ : dwLibNumPhysicalProc = 4, dwLibNumCorePerPackage=8, dwLibNumLogicalPerCore=0 __dwItemID=1005__ : dwLibCorePerPackage = 8, dwLibTotalLogicals=16 __dwItemID=1006__ : szWMIName=Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz __dwItemID=1007__ : szWMIManufacturer=GenuineIntel __dwItemID=1008__ : dwWMIMaxClockSpeed=2601 __dwItemID=1009__ : bBatteryExist=1 __dwItemID=1010__ : szGuess= GPU (Hardware acceleration) : Intel(R) HD Graphics 4000Yes System Memory : 4096 MBYes Operating System : Windows 7 Service Pack 1Yes Graphics Card : Intel(R) HD Graphics 4000Unknownhttp://www.cyberlink.com/stat/oem/directv/dtcp-ip-advisor/enu/troubleshooting.jsp# 4 More Info__dwItemID=1301__ : Adapter Compatibility: Intel Corporation __dwItemID=1302__ : VideoProcessor: Intel(R) HD Graphics Family Screen Capture Protection : YesYes __dwItemID=1304__ : IntelNewSCD=Yes __dwItemID=1304__ : IntelOldSCD=No __dwItemID=1305__ : GPUDetectPassUnknown Graphics card video memory : 2112 MB Graphics Card Driver : 9.17.10.2843Nohttp://www.cyberlink.com/stat/oem/directv/dtcp-ip-advisor/enu/troubleshooting.jsp# 5 More Info__dwItemID=1501__ : 2D Driver=9.17.10.2843 __dwItemID=1502__ : COPP=Yes __dwItemID=1504__ : DEVICE=N/A Video Connection...
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Hello everyone,

To provide a general summary of the issue and the lack of resolution, please read the following:

http://www.intel.com/support/graphics/sb/CS-034413.htm Graphics — DirecTV2PC* on Intel� Graphics

The software is no longer being maintained or updated by either its provider, or its author. As newer driver software is released, as well as newer operating systems - the lack of functionality/compatibility between Intel® graphics products and the ability for this software to function will continue to worsen.

If you would like to see the DirecTV2PC* software updated - I would recommend contacting DirecTV* directly and providing that feedback to them.

This thread is now locked.

Thank you,

-Nic

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