Intel HD Graphics 520 is crashing often

[LAmsa]

Hello,

I have a Dell laptop with windows 7, and there is an error with the Intel HD Graphics.

Its shows an error : "display driver stopped responding and has recovered".

When this massage shows, the screen is flickering, and its happens often.

I tried to search in the community about this problem, and i found similar topics about the same problem, maybe this is a general issue?

I tried to uninstall the intel hd display driver and the dell display driver and reinstall them,

I have tried to install also the intel hd graphics beta driver, but its not working also.

Can you please assist me with this issue?

Thank you,

Liav

[idata · Accepted solution]

Hi Amsalem,

Intel® HD Graphics 520 comes with the latest 6gen processors; the support for Windows® 7 and 8.1 is limited for pre-build systems. Intel offers drivers for Windows® 7, 8.1 and 10 for customized systems. It is necessary to verify with Dell support website if there are compatible drivers for Windows® 7. Dell customizes our drivers. Latest drivers on the link below:http://www.dell.com/support/home/us/en/04 http://www.dell.com/support/home/us/en/04 Regards,Mike C

[LAmsa]

Hi Mike,

Thank you for your response.

I tried install the Intel HD graphics from Dell site, the last driver update for my model "Latitude E5470" is from 17 Mar 2016.

But its not working for me.

Thanks,

Liav

[idata]

Hi Amsalem,

Did you install the latest BIOS and chipset driver? I recommend you to run the System Analysis tool of Dell support.http://www.dell.com/support/home/us/en/19/product-support/product/latitude-e5470-laptop/drivers?os=w764 http://www.dell.com/support/home/us/en/19/product-support/product/latitude-e5470-laptop/drivers?os=w764 Regards,Mike C

[idata]

Hi Amsalem,

I am following your case. Let me know if you need further assistance. Regards,Mike C

[LAmsa]

Hi Mike,

Thank you for your response.

Tried to apply also new Windows updates to this graphics driver, but still not working.

Thank you,

[idata]

Hi Amsalem,

Please download and run our Intel® System Support Utility and send to me the results. Also, paste a screenshot of the error message.https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Note: How to attach a fileClick reply, On upper right corner click "Use advanced editor", Lower right section click "Attach" Regards,Mike C

[LAmsa]

Hi Mike,

I attached to this reply the screenshot of the error message, and also the Intel System support utility results.

Thank you for your help!

[idata]

Hi Amsalem,

I reviewed the results and I noted you are using an older BIOS version and chipset driver. I suggest you to use Dell's tool to update your computer. The service tab is on the bottom of your laptop.http://www.dell.com/support/home/us/en/19/Products/?app=drivers http://www.dell.com/support/home/us/en/19/Products/?app=drivers Second option: Select the Auto-detect option. Regards,Mike C

[idata]

Hi Amsalem,

I am following your case. Let me know if you need further assistance. Regards,Mike C