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Intel HD Graphics Aspire E3-111

TipTop
Beginner
341 Views

HDMI output to Monitor works fine then Monitor Display goes berserk color flashing sometimes vertical Blue lines on right side of the screen. The monitor works fine on another computer, with a different PNP Device ID.

PNP Device ID: PCI\VEN_8086&DEV_0F31&SUBSYS_08601025&REV_0E\3&11583659&0&10

Can you help, please?

Thank you

Roger 

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6 Replies
AlHill
Super User
339 Views

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

TipTop
Beginner
322 Views
Once I do this how will Intel support engineers view and comment on results?
Thank you,
Roger
AlHill
Super User
316 Views

By reviewing the information provided by the ssu utility and you provided in the txt file you attached to this thread, which you have not yet done.

TipTop
Beginner
301 Views

Hello AlHill,

This is the Intel info:

Display Adapter(s): Intel(R) HD Graphics 10.18.10.4276

Ran the SSU Utility, did not post. followed the submit prompt rather than post to the forum. If any additional information needed, just let me know. 

Received this back:

Hmmm… can't reach this page

refused to connect.

Try:

ERR_CONNECTION_REFUSED
AlHill
Super User
298 Views

Run the ssu. save the output as a text file.  Start a reply, drag and drop the text file into your reply (where the "drag and drop here" is). WE NEED THAT FILE.

Doc (not an Intel employee or contractor)

n_scott_pearson
Super User Retired Employee
288 Views

...And that submit capability accomplishes diddly.

...S

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